Ryan Winter
Ogden,UT
Summary
Results-driven service adviser known for exceptional attention to detail and effective communication abilities. Experience in handling customer inquiries and complaints, contributing to a positive service environment and increased customer retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Young Kia
Layton , UT
02.2026 - Current
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Assisted customers with service inquiries and appointment scheduling.
- Explained service options and pricing to clients effectively.
- Educated customers on preventative maintenance programs, promoting informed vehicle care.
- Handled customer complaints with professionalism and empathy.
- Managed customer follow-ups, boosting satisfaction and improving service experience.
- Upsold additional products, increasing customer value and enhancing service offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided estimates of repair costs to customers and discussed options with them.
- Collaborated with technicians to ensure timely vehicle repairs.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Collected deposits or payments and arranged for billing.
RV Service Advisor
Blue Compass RV
Ogden , UT
09.2025 - 02.2026
- Same Skills above
Automotive Service Advisor
Young Volkswagen
Layton, UT
09.2019 - 09.2025
- Same Skills above
Education
Diploma
Weber High School
Pleasant View, Ut.05-1999
Some College (No Degree) - Masonry
OWATC
Ogden, UTSkills
- Customer service
- Vehicle maintenance
- Appointment scheduling
- Repair cost estimation
- Upselling techniques
- Client relationship management
- Attention to detail
- Product education
- Payment processing
- Records maintenance
- Vehicle assessment
- Price quoting
- Performance goals
- Preventive maintenance coordination
- Workflow management
- Product training
- Service estimates
- Cost estimation
- Maintenance reporting
- Service scheduling
- Customer consulting
- Handling customer complaints
- Listening skills
Accomplishments
- I was 1 of 10 in the nation that achieved recognition from the COO of Volkswagen of America. VW of America had a camera crew come to our shop and did a full-on interview with my Manager and General Manager. They used the video for VW Training videos
Certification
- Volkswagen Continuous training (Always ongoing)
- Kia Continuous training (Always ongoing)
Timeline
Automotive Service Advisor
Young Kia
02.2026 - Current
RV Service Advisor
Blue Compass RV
09.2025 - 02.2026
Automotive Service Advisor
Young Volkswagen
09.2019 - 09.2025
Diploma
Weber High School
Some College (No Degree) - Masonry
OWATC