Lyn Rodriguez
Campbell,OH
Summary
With a proven track record at Acura Mitsubishi of Boardman, I excel in enhancing customer satisfaction and retention through expert service advising and effective complaint resolution. Leveraging technical knowledge and strong relationship-building skills, I consistently exceed revenue targets by promoting key services, evidenced by a significant increase in positive referrals.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Acura Mitsubishi of Boardman
09.2021 - 06.2024
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Parts Counter Sales Person
Orielly Auto Parts
03.2019 - 09.2021
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Education
Associate Of General Studies - General Studies
Struthers High School
Struthers, OH06.1977
Skills
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Complaint Handling
- Technical knowledge
- Service Advising
- Repair Recommendations
- Organization
- Follow-up skills
- Estimating costs
- Documentation
- Parts Ordering
- Warranty processing
- Service writing
- Vehicle diagnostics
- Work Order Management
- Appointment Scheduling
- Customer Education
- Diagnostic Tools
- Automotive Terminology
- Listening Skills
- Attention to Detail
- Documentation And Reporting
- Service Estimates
- Service Order Flow
- Customer Relationship Management
- Customer Service
- Customer Retention
- Quality Control
- Service Scheduling
- Repairs Scheduling
- Strong Work Ethic
- Price Quoting
- Complaint resolution
- Cost Estimation
Languages
Spanish
Native or Bilingual
Timeline
Automotive Service Advisor
Acura Mitsubishi of Boardman
09.2021 - 06.2024
Parts Counter Sales Person
Orielly Auto Parts
03.2019 - 09.2021
Associate Of General Studies - General Studies
Struthers High School
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