Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

James Palmer

Lithonia,GA

Summary

Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization. Great problem-solver with strong background as qualified professional. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs. Skilled professional demonstrates abilities in troubleshooting and fixing problems within all vehicle systems. Adept at working quickly and accurately to repair, replace, or refurbish components. Proficient in maintaining records, updating logs and training employees. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Automotive Service Advisor

Redline <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Motorsports</span>
Douglassville, GA
04.2021 - Current
  • Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
  • Educated customers about preventative maintenance programs available at the dealership.
  • Inspected vehicles for mechanical issues and recommended appropriate repair services.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
  • Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
  • Ensured that all safety regulations were strictly followed during automotive servicing activities.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Planned work procedures using charts, technical manuals and experience.

Customer Service Dispatcher

XPO Logistics
Jacksonville, FL
10.2018 - 05.2020
  • Handled escalated calls from dissatisfied customers professionally.
  • Developed relationships with customers by providing excellent customer service.
  • Received or prepared work orders.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Dispatched drivers to meet daily delivery needs.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Facilitated effective communication by relaying accurate work orders and information between different groups such as work crews, supervisors, and field personnel.
  • Consistently updated customers with the current status of their pending orders.
  • Tracked status of pending orders for customers and updated them accordingly.

Dispatch Lead

Commercial Express-Drop A BOX INC
Jacksonville, FL
07.2016 - 10.2018
  • Maintained accurate records of all assigned jobs and tracked progress of each job.
  • Recruited and interviewed applicants to place candidates on right assignments.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Prepared daily work and run schedules.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Responded promptly to emergency calls, ensuring that the appropriate personnel were dispatched quickly and efficiently.
  • Investigated any customer concerns or complaints related to dispatch services.
  • Analyzed data related to customer complaints or feedback in order to make necessary changes or adjustments.
  • Monitored workflow and adjusted staff schedules accordingly.
  • Provided guidance and support to team members when needed.

Lead Dispatcher

Signal 88
Kissimmee, FL
05.2013 - 07.2016
  • Efficiently coordinated service schedules by monitoring personnel and equipment locations and utilization.
  • Facilitated effective communication channels to ensure seamless coordination between work crews, supervisors, and field personnel.
  • Engaged in proactive communication with customers and supervising personnel to promptly address concerns, questions, or service needs.
  • Ensured effective communication within designated areas.

Education

High School Diploma -

Harmony High School
St. Cloud, FL
05-2012

Skills

  • Follow-up skills
  • Complaint Handling
  • Quality Control
  • Data Entry
  • Customer Service
  • Computer Skills
  • Data Processing
  • Service Scheduling
  • Conflict Resolution
  • Complaint resolution
  • Excellent Communication
  • Workflow Management
  • Reporting and documentation

References

References available upon request.

Timeline

Automotive Service Advisor

Redline <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Motorsports</span>
04.2021 - Current

Customer Service Dispatcher

XPO Logistics
10.2018 - 05.2020

Dispatch Lead

Commercial Express-Drop A BOX INC
07.2016 - 10.2018

Lead Dispatcher

Signal 88
05.2013 - 07.2016

High School Diploma -

Harmony High School

Similar Profiles

  • Christine Ayala

    Christine AyalaChristine Ayala

    TIME & EXPENSE PROCESSOR at Bristol Myers Squibb – Formerly <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Mirati</span> Therapeutics – Contractor with <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Vaco</span> LLC / Talent Solutions FirmTIME & EXPENSE PROCESSOR at Bristol Myers Squibb – Formerly <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Mirati</span> Therapeutics – Contractor with <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Vaco</span> LLC / Talent Solutions Firm

  • Darshana Rupesh Gharat

    Darshana Rupesh GharatDarshana Rupesh Gharat

    Lead Android Developer at <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Loktantra</span> <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">MediaTech</span> Pvt LtdLead Android Developer at <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Loktantra</span> <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">MediaTech</span> Pvt Ltd

  • Milan Baby

    Milan BabyMilan Baby

    Executive- Records Management at <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Aquity</span> Solutions India Private LimitedExecutive- Records Management at <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Aquity</span> Solutions India Private Limited

  • Garick A. Ennis

    Garick A. EnnisGarick A. Ennis

    Superintendent - Station Zone Services at MARTASuperintendent - Station Zone Services at MARTA

  • Stanley Destra

    Stanley DestraStanley Destra

    Driver at LyftDriver at Lyft

CREATE PROFILE
James Palmer