charisse wadzinski
Hammond,LA
Summary
Customer-focused Automotive Service Advisor known for high productivity and efficient task completion. Specialized in customer service excellence, automotive repair knowledge, and workflow management. Excel at communication, problem-solving, and time management to ensure optimal service delivery and customer satisfaction.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Automotive Service Advisor
Precision Automotive and Transmission
Hammond, AL
09.2026 - Current
- Assisted customers with vehicle service inquiries and scheduling appointments.
- Provided detailed information about services offered at Precision Automotive and Transmission.
- Managed customer interactions using the service management software effectively.
- Ordered parts for repairs.
- Communicated vehicle service recommendations to clients effectively.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
Automotive Service Advisor
Ross Downing CDJR
Hammond, LA
05.2026 - 07.2026
- Communicated vehicle service recommendations to clients effectively.
- Assisted customers with service inquiries and appointment scheduling.
- Greeted customers, identified their needs and provided advice on automotive services.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Coordinated service department workflow and technician assignments.
- Ran express and Used Cars
Automotive Service Advisor
Ross Downing Chevrolet Inc.
Hammond, LA
04.2023 - 05.2026
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated service department workflow and technician assignments.
- Communicated vehicle service recommendations to clients effectively.
- Maintained accurate service records and customer information in the database.
- Provided estimates for repairs and parts to customers promptly.
- Followed up with clients regarding service status and completion timelines.
- Handled customer complaints and resolved issues professionally.
- Greeted customers, identified their needs and provided advice on automotive services.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Educated customers about preventative maintenance programs available at the dealership.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Ran express lane
Caregiver
CARE Inc
Hammond, LA
01.2021 - 02.2023
- Provided personal care and assistance with daily living activities.
- Communicated effectively with clients and their families regarding care needs.
- Monitored clients' health conditions and reported changes to healthcare staff.
Automotive Service Advisor
Check Engine Light Specialties
Hammond, LA
03.2016 - 08.2021
- Assisted customers with service inquiries and appointment scheduling.
- Communicated vehicle service recommendations to clients effectively.
- Coordinated service department workflow and technician assignments.
- Maintained accurate service records and customer information in the database.
- Provided estimates for repairs and parts to customers promptly.
- Followed up with clients regarding service status and completion timelines.
- Greeted customers, identified their needs and provided advice on automotive services.
Education
Robert E Lee
Baytown, TXSkills
- Customer service
- Service management software
- Parts ordering
- Vehicle maintenance knowledge
- Workflow coordination
- Customer relationship management
- Technical communication
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Active listening
- Upselling techniques
- Follow-up processes
- Team collaboration
- Warranty processing
- Repair recommendations
- Customer education
- Diagnostic tools
- Appointment scheduling
- Labor estimation
- Service writing
- Vehicle diagnostics
- Follow-up skills
- Customer satisfaction
- Repair quality inspections
- Service recommendations
- Strong work ethic
- Excellent communication
- Vehicle inspection
- Service management
Languages
American Sign Language
Limited
Certification
Received excellence in General Motors for 2 years. Completely certified in General Motors and Chrysler Dodge Jeep. Top CSI scores.
Timeline
Automotive Service Advisor
Precision Automotive and Transmission
09.2026 - Current
Automotive Service Advisor
Ross Downing CDJR
05.2026 - 07.2026
Automotive Service Advisor
Ross Downing Chevrolet Inc.
04.2023 - 05.2026
Caregiver
CARE Inc
01.2021 - 02.2023
Automotive Service Advisor
Check Engine Light Specialties
03.2016 - 08.2021
Robert E Lee