Ethen Gerrells
Bothell,WA
Summary
Customer-focused Automotive Service Advisor with strong service writing, warranty processing, and work order management skills. Known for clear communication, accurate documentation, and consistent customer satisfaction in a fast-paced dealership setting.
Overview
8
8
years of professional experience
Work History
Automotive Service Advisor
Eastside Subaru
02.2023 - Current
- Consulted with customers to identify vehicle concerns and recommend appropriate Subaru service solutions.
- Reviewed repair orders for accuracy, documenting customer requests, technician findings, and approved work.
- Coordinated service appointments, dispatching repair orders to maintain efficient shop workflow.
- Communicated repair updates clearly, setting expectations for timelines, costs, and completed work.
- Used dealership systems to track work status, notes, and follow-up details.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Service Porter
Open Road Automotive And Tire
08.2021 - 02.2023
- Assisted service advisors and technicians with prompt retrieval, parking, and staging of customer vehicles.
- Coordinated vehicle movement across service lanes, lots, and delivery areas to maintain steady workflow.
- Inspected vehicles for cleanliness and readiness before customer handoff and internal transfers.
- Organized lot inventory to improve traffic flow, accessibility, and service department efficiency.
Automotive Technician
Eastside Subaru
10.2018 - 08.2021
- Performed routine maintenance, fluid services, brake repairs, and tire rotations with consistent accuracy.
- Inspected vehicles for safety, performance, and compliance with manufacturer repair standards.
- Repaired suspension, steering, drivetrain, and cooling components to restore reliable operation.
- Diagnosed engine, electrical, and drivability concerns using scan tools and Subaru service procedures.
Education
High School Diploma -
Glacier Peak High School
SnohomishSkills
- Customer engagement
- Customer experience
- Work order management
- Issue resolution
- Warranty management
- Cost analysis
- Follow-up coordination
- Service documentation
- Work order processing
- Follow-up skills
- Customer relations
- Attention to detail
- Client management
- Data entry
- Data management
- Problem solving
Timeline
Automotive Service Advisor
Eastside Subaru
02.2023 - Current
Service Porter
Open Road Automotive And Tire
08.2021 - 02.2023
Automotive Technician
Eastside Subaru
10.2018 - 08.2021
High School Diploma -
Glacier Peak High School