Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Keayon Williams

Milton ,PA

Summary

Dynamic professional with a proven track record at W&L Subaru, excelling in customer satisfaction and service advising. Skilled in leveraging excellent communication and computer skills to enhance service delivery and operational efficiency. Achieved significant improvements in customer loyalty and service quality by focusing on complaint resolution and relationship building.

Overview

3
3
years of professional experience

Work History

Automotive Service Advisor

W&L Subaru
03.2023 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.

Restaurant Manager

Bonanza Steakhouse
01.2022 - 03.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Education

Diploma -

Milton High School
Milton, PA
06.2017

Skills

  • Customer Relations
  • Customer Satisfaction
  • Building Relationships
  • Complaint Handling
  • Service Advising
  • Repair Recommendations
  • Organization
  • Estimating costs
  • Follow-up skills
  • Warranty processing
  • Service writing
  • Appointment Scheduling
  • Listening Skills
  • Service Estimates
  • Customer Service
  • Performance Goals
  • Strong Work Ethic
  • Price Quoting
  • Complaint resolution
  • Multitasking and Organization
  • Excellent Communication
  • Computer Skills

Affiliations

A reference you can contact about me are


Austin Clark ( Manager at Blaise Alexander Subaru)

References

Austin Clark (Manager at Blaise Alexander Subaru in Muncy)

570-556-6886

Andy Long (W&L Subaru Owner)

+1 (570) 847-0316

Timeline

Automotive Service Advisor

W&L Subaru
03.2023 - Current

Restaurant Manager

Bonanza Steakhouse
01.2022 - 03.2023

Diploma -

Milton High School

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Keayon Williams