John Todd II
Benton,AR
Summary
Motivated, well-rounded individual with experience handling an array of responsibilities simultaneously while maintaining customer relations. Focused on maximizing customer service through good time management and decision making. Highly-motivated employee with a desire to take on new and interesting challenges.
Overview
13
13
years of professional experience
Work History
Automotive Service Advisor
Everett Ford
Benton, AR
05.2021 - Current
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
Quick Lube Manager
Splash Car Wash & Express Lube
Benton, AR
07.2017 - 05.2021
- Developed and implemented new procedures to improve customer service, streamline operations and reduce costs.
- Coordinated with vendors to order parts and supplies necessary for quick lube services.
- Trained personnel in proper customer service techniques as well as safety protocols related to the use of lubricants and other fluids used in quick lube services.
- Reviewed financial statements regularly to monitor expenses, sales trends, profits and losses.
- Analyzed data from customer surveys to determine areas where improvements could be made in terms of product offerings or customer service practices.
- Drafted reports on shop performance for upper management review.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Intelligence Analyst
United State Army
Little Rock, AR
03.2011 - 07.2017
- Developed intelligence documents for senior leadership briefings.
- Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
- Conducted research to produce detailed reports on current threats and patterns of activity in designated areas.
- Collaborated with other members of the Intelligence Community to ensure timely sharing of relevant information.
- Tracked terrorist groups' movements across multiple regions using mapping tools such as ArcGIS Pro or Google Earth Pro.
- Deployment to Iraq and Kuwait, working with multinational allies; UK, Australian, Danish, U.S. Special Forces, and more.
Education
High School Diploma -
Benton High School
Benton, AR05-2011
Skills
- Detailed Vehicle Inspection
- Repair Estimate Experience
- Timeline Control
- Customer Relationship Management (Crm)
- Managing records
- Updating tracking spreadsheets
- Standardizing procedures
- Budgeting and finance
- Employee Development
- Project Planning
- Employee Coaching and Mentoring
Affiliations
- New father that enjoys spending time with his wife and son.
- Gunsmithing
- Research into various different topics
Timeline
Automotive Service Advisor
Everett Ford
05.2021 - Current
Quick Lube Manager
Splash Car Wash & Express Lube
07.2017 - 05.2021
Intelligence Analyst
United State Army
03.2011 - 07.2017
High School Diploma -
Benton High School
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