Rateetorn (Jade) Reina
Davie
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Automotive Service Advisor
Jenkins and Wynne Ford
Clarksville
09.2022 - 11.2025
- Scheduled appointments for vehicle maintenance and repair services.
- Communicated service updates to customers during repair processes.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Provided estimates of repair costs to customers and discussed options with them.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Educated customers on vehicle care and maintenance best practices.
- Managed customer payments and invoicing for completed services.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
Vehicle Porter
Jenkins and Wynne Honda
Clarksville
02.2022 - 09.2022
- Transported vehicles safely within dealership premises and parking areas.
- Conducted routine inspections of vehicles for cleanliness and readiness.
- Communicated effectively with team members to coordinate vehicle movements.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Assisted service department by transporting cars for maintenance.
- Parked and retrieved customer vehicles efficiently and safely.
Pharmacy Technician
Walgreens
Russellville
02.2020 - 02.2022
- Assisted pharmacists in preparing medications and maintaining a clean workspace.
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared prescription transfers to other pharmacies.
Benihana
Assistant Manager
Miramar
04.2014 - 02.2020
- Assisted in daily operations and customer service management.
- Trained and mentored new staff on company policies and procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Monitored inventory levels and placed orders for supplies as needed.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Collaborated with the kitchen team to streamline food preparation processes.
- Conducted regular inspections to ensure cleanliness and compliance with health standards.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted in recruiting, training, and scheduling staff members.
- Managed cash register operations including deposits and reconciling discrepancies.
- Assisted personnel with duties and tasks during high-volume periods.
Education
Skincare Specialist - Skincare Specialist
Florida Academy of Medical Aesthetics
Pembroke Pines, FL 04.2018 - 08.2018
Gaming License - Table Games
Seminole Gaming
Hollywood, FL 10.2016 - 02.2017
West Park High School
West Park , FLSkills
- Customer relationship management
- Sales techniques
- Time management
- Upselling products
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Customer education
- Attention to detail
- Invoice management
- Service coordination
- Staff training
- Strategy development
- Records management
- Product management and pricing
Languages
Thai
Native/ Bilingual
A1
References
References available upon request.
Timeline
Automotive Service Advisor
Jenkins and Wynne Ford
09.2022 - 11.2025
Vehicle Porter
Jenkins and Wynne Honda
02.2022 - 09.2022
Pharmacy Technician
Walgreens
02.2020 - 02.2022
Skincare Specialist - Skincare Specialist
Florida Academy of Medical Aesthetics
04.2018 - 08.2018
Gaming License - Table Games
Seminole Gaming
10.2016 - 02.2017
Benihana
Assistant Manager
04.2014 - 02.2020
West Park High School