Regina Sellers
Daytona Beach,FL
Summary
Results-driven Automotive Service Manager with a proven track record in customer satisfaction and service department operations. Expertise in problem-solving and effective communication leads to enhanced client relationships and streamlined processes.
Overview
30
30
years of professional experience
Work History
Automotive Service Manager
Bob Sellers Auto Clinic
05.2015 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Led team in delivering exceptional customer service and support for automotive repair inquiries.
- Streamlined scheduling processes, improving service efficiency and reducing wait times for clients.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Managed inventory levels to ensure availability of parts and tools necessary for daily operations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Automotive Parts Specialist
Keystone Automotive
01.2011 - 05.2015
- Managed inventory levels to ensure optimal stock availability and reduce downtime.
- Collaborated with suppliers to negotiate pricing and improve order fulfillment processes.
- Conducted regular audits of inventory accuracy, ensuring compliance with company standards.
- Streamlined the parts ordering process by using advanced software tools for tracking shipments.
- Enhanced sales performance with personalized customer service and in-depth knowledge of the products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Stocked storage areas with merchandise from new trucks, following the bins system accurately to minimize inventory errors.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Maintained a clean and organized work environment by adhering to safety guidelines and regulations.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Increased store revenue by cross-selling products and upselling services to customers.
- Increased repeat business through exceptional customer service and building rapport with clients.
- Operated a forklift truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Tracked parts used and charged items to customer accounts for billing.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Conducted cash handling, credit card transactions, and register closeout at the end of business day.
- Ordered parts from various distributors to fulfill demands.
- Adhered to company guidelines for performance and compliance.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Automotive Parts Specialist
Radpro
06.2010 - 12.2010
- Developed and implemented efficient parts retrieval systems to enhance workflow efficiency.
- Resolved customer inquiries and complaints, fostering positive client relationships and satisfaction.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Collaborated with team members to optimize store operations and achieve sales goals.
- Resolved customer complaints promptly, demonstrating professionalism and empathy.
- Crosssold related products when appropriate based on identified needs of clients.
- Participated in industry events to stay current on trends, expand professional network, and enhance product knowledge.
- Utilized computer systems to efficiently manage orders, track inventory levels, and generate reports for management review.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Automotive Parts Specialist
Radiator Express
11.2008 - 06.2010
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Issued parts to technicians to complete customers' repairs.
- Trained new staff on product knowledge and customer service best practices.
- Led cross-functional teams in identifying opportunities for cost reduction and process improvements.
Automotive Parts Specialist
Cooling Parts Southeast
06.2006 - 11.2008
- Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
- Streamlined inventory management by implementing an efficient organization system for easy access to parts.
- Performed quality control checks on incoming shipments before adding them into inventory.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
Automotive Parts Specialist
Proliance International
10.2005 - 06.2008
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained extensive understanding of common problems and methods for repair.
- Contributed to the development of promotional strategies that boosted sales during seasonal periods.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Streamlined parts ordering process by utilizing advanced software tools for tracking shipments.
Automotive Parts Specialist
Modine
08.1999 - 10.2005
- Managed inventory levels to ensure optimal stock availability and reduce downtime.
- Collaborated with suppliers to negotiate pricing and improve order fulfillment processes.
- Developed and implemented efficient parts retrieval systems to enhance workflow efficiency.
- Conducted regular audits of inventory accuracy, ensuring compliance with company standards.
- Resolved customer inquiries and complaints, fostering positive client relationships and satisfaction.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Increased store revenue by cross-selling products and upselling services to customers.
- Performed quality control checks on incoming shipments before adding them into inventory.
Automotive Parts Clerk
Jon Hall Chevrolet "the Only Dealer You'll Ever Need"
09.1996 - 09.1999
- Managed inventory levels to ensure optimal stock availability and reduce shortages.
- Verified orders by comparing names and the quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FLSkills
- Service writing
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
- Customer relations
- Vehicle inspection
- Environmental awareness
- Quality standards
- Service department operations
- Warranty administration
- Vendor negotiation
- Marketing initiatives
- Labor estimating
- Positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Timeline
Automotive Service Manager
Bob Sellers Auto Clinic
05.2015 - Current
Automotive Parts Specialist
Keystone Automotive
01.2011 - 05.2015
Automotive Parts Specialist
Radpro
06.2010 - 12.2010
Automotive Parts Specialist
Radiator Express
11.2008 - 06.2010
Automotive Parts Specialist
Cooling Parts Southeast
06.2006 - 11.2008
Automotive Parts Specialist
Proliance International
10.2005 - 06.2008
Automotive Parts Specialist
Modine
08.1999 - 10.2005
Automotive Parts Clerk
Jon Hall Chevrolet "the Only Dealer You'll Ever Need"
09.1996 - 09.1999
Associate of Arts -
Daytona State College