Paige Johnson
Montrose
Summary
Innovative and goal-oriented management professional committed to customer service and team work. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through hard work and accountability.
Smart service representative known for being valued team player and dedicated employee. Promoting skills in customer service and management. Looking for new position where career spanning 7 years can be used to help bring greater success to an exciting company.
Overview
10
10
years of professional experience
Work History
Automotive Service Manager
Flower Motor Company
04.2021 - Current
- Achieved and documented increase in productivity in fixed operations, and service department.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams of up to 16 employees.
- Efficiently assisted service advisors with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Automotive Service Advisor
Flower Motor Company
05.2018 - 04.2021
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Used technical skills to complete Service Advisor tasks (estimates, department communication, customer communication, ect. in Wi-Advisor (on tablet).
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Educated customers about brand to incite excitement about company's mission and values.
Internal Service Advisor
Flower Motor Company
07.2017 - 05.2018
- Supervised 2 technicians servicing recon vehicles, lined out work and improved process.
- Gave accurate quotes on needed repair work, fully educating sales managers on possible options and plans of action.
- Lined up recon vehicles to move through the detail department efficiently.
Receptionist
Flower Motor Company
07.2016 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted in completing title applications and submitting car deals to county clerks.
- Assisted in payroll duties.
Retail Associate
Murdoch's Ranch And Home Supply
07.2015 - 07.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
High School Diploma -
Montrose High School
Montrose, CO05.2015
Skills
- Complex Problem-Solving
- Automotive Knowledge
- Customer Relations
- Accurate and Precise
- Adaptability and Flexibility
- Employee Safety Training
- Personnel Skill Assessments
- Excellent Communication
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Warranty Requirements
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Team Meetings
- Data Entry and Database Software
- Employee retention
Additional Information
Just to give a little more information on myself. I was born and raised in Montrose and I am raising two beautiful children. I am a results oriented person, striving for progress everywhere I go with a "Lets make it happen" attitude. I enjoy a fast paced environment; exceling under stress and understanding people are skills I acquired early on in my career. I know wherever I am placed in a company or life in general, the crave for knowledge and push for results will follow. The goal is to grow wherever that may be.
Thank you for your consideration and I look forward to speaking with you!
Timeline
Automotive Service Manager
Flower Motor Company
04.2021 - Current
Automotive Service Advisor
Flower Motor Company
05.2018 - 04.2021
Internal Service Advisor
Flower Motor Company
07.2017 - 05.2018
Receptionist
Flower Motor Company
07.2016 - 07.2017
Retail Associate
Murdoch's Ranch And Home Supply
07.2015 - 07.2016
High School Diploma -
Montrose High School
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