Delcharn Harris
Richmond,VA
Summary
Detail-oriented team player with strong organizational skills seeking a career opportunity where I can utilize my various technical skills, knowledge, and 25+ years of customer service experience in a high-volume environment. Proficient in multiple computer applications. Strong communication, interpersonal, and presentation skills. Ability to prioritize, delegate tasks, and make sound decisions. Able to identify problems and implement corrective processes. . Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Clerk II, Enrollment & Billing
Anthem Blue Cross & Blue Shield
03.1998 - 02.2024
- Receive, classify, consolidate and summarize documents and information
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to solve complex problems and provide top-notch support services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Help Desk Assistant Intern
ECPI University
05.2015 - 06.2015
- Utilized imaging software to maintain OS integrity for 500+ PCs
- Basic Active Directory maintenance in a multi-site Domain (joining, resetting passwords, organizing OUs)
- Basic working knowledge of Group Policy, specifically installing MSIs
- Provide customer service to over 200+ students having technical difficulties
- Hardware and software assembly.
Education
Associates of Science in Computer and Information Science, Network Security -
ECPI University
Glen Allen, VA06.2015
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Computer Proficiency
Team Development
Administrative Support
Insurance Verification
Patient confidentiality
Team Collaboration
Internship
ECPI University, Richmond, VA, 05/01/15, 06/01/15, Help Desk Assistant Intern, Utilized imaging software to maintain OS integrity for 500+ PCs, Basic Active Directory maintenance in a multi-site Domain (joining, resetting passwords, organizing OUs), Basic working knowledge of Group Policy, specifically installing MSIs, Provide customer service to over 200+ students having technical difficulties, Hardware and software assembly.
Timeline
Help Desk Assistant Intern
ECPI University
05.2015 - 06.2015
Clerk II, Enrollment & Billing
Anthem Blue Cross & Blue Shield
03.1998 - 02.2024
Associates of Science in Computer and Information Science, Network Security -
ECPI University