Daniel Adu-Gyamfi
Bloomington,MN
Summary
Dynamic professional with a proven track record at Blue Cross Blue Shield of Minnesota, adept in account management and customer relations. Excelled in resolving billing discrepancies and enhancing team productivity through effective training. Skilled in Microsoft Office and attention to detail, consistently achieving seamless communication and issue resolution across various roles.
Overview
14
14
years of professional experience
Work History
Enrollment and Billing Rep
Blue Cross Blue Shield of Minnesota
08.2022 - Current
- Reviewed and solved account and billing discrepancies.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
Bank Teller
Old National Bank
05.2019 - Current
- Customer service
- Depositing money
- Withdrawing money
- Transferring
- Customer service
- Opening and closing accounts
- Closing and opening
- Handling cash in large amounts
- Excel spreadsheets
Sales Associate
Abercrombie Kids
11.2016 - Current
- Restocking and preparing mannequins, displays, tables, and sales racks in a visually appealing manner in order to ensure an organized, customer and employee friendly environment
- Assisting the store managers in employee supervision through administering zoning assignments and effectively training new sales associates
- Engaging with customers of various backgrounds in a friendly, approachable manner in order to ensure a high quality buying experience as well as to more easily introduce additional sales and promotional offers
Store Manager
African Market
01.2011 - Current
- Performing regular inventory, completing merchandise orders, and managing shipments and an effective, timely manner
- Balancing the cash drawer at the end of the evening, recording profits, and personally ensuring the money is placed in its specified secure location
- Ensuring proper store maintenance through proper delegation of tasks among employees in order to provide a clean, organized store environment
Arcade Attendant and Midway Fair Game Attendant
Games Powered by Namco
11.2014 - 11.2016
- Performing technical maintenance on arcade and fair games, gaining extensive experience with troubleshooting electronic devices while saving the company time and money by avoiding hiring external services
- Interacting with families, particularly children, in order to ensure a high-quality, high-energy gaming experience
- Was entrusted frequently to fill in for managers during mandated breaks and occasionally whole shifts
Education
Kennedy High School
Bloomington, MN06.2014
Skills
- Customer relations skills
- Microsoft office
- Collections
- Data entry experience
- Data entry expertise
- Payment processing
- Invoicing expertise
- Account management
- Customer service
- Attention to detail
Personalventures
- Cypher Side Dance Studio, Dance Instructor
- Legacy Dance Studio, Dance Instructor
Timeline
Enrollment and Billing Rep
Blue Cross Blue Shield of Minnesota
08.2022 - Current
Bank Teller
Old National Bank
05.2019 - Current
Sales Associate
Abercrombie Kids
11.2016 - Current
Arcade Attendant and Midway Fair Game Attendant
Games Powered by Namco
11.2014 - 11.2016
Store Manager
African Market
01.2011 - Current
Kennedy High School
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