THERESA JOHNSON
Arlington Heights,IL
Summary
Dynamic professional with a proven track record in customer service and payment processing, honed at Charter Communications. Excelled in accelerated learning, effectively training new hires at Spectrum, and enhancing account management. Demonstrates exceptional time management and documentation skills, ensuring peak performance and compliance.
Overview
3
3
years of professional experience
Work History
Spectrum Community Solutions Billing Rep
Charter Communications
10.2023 - Current
- Assisted in training new personnel on proper procedures related to billing inquiries
- Collaborated with internal departments such as clinical staff, finance department, IT department in order to resolve complex billing issues quickly.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Certified Trainer
Chipotle
11.2022 - 10.2023
- Participated in ongoing cross-training opportunities to become better employee.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Swimming Pool Service Technician
San Diego Premier Pools
04.2021 - 10.2022
- Tested and balanced pool water to maintain a safe and healthy swimming environment
- Inspected pool equipment and verified proper functionality to maintain safety standards
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
Skills
Microsoft Office
Data entry experience
Technical knowledge
Customer relations skills
Invoice Processing
Staff Management
Timeline
Spectrum Community Solutions Billing Rep
Charter Communications
10.2023 - Current
Certified Trainer
Chipotle
11.2022 - 10.2023
Swimming Pool Service Technician
San Diego Premier Pools
04.2021 - 10.2022
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