Sunny Rodney
Kernersville,NC
Summary
To seek and maintain full-time position as a Community Solutions Billing Lead Rep that offers professional challenges. My target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction along with my peers
Overview
1
1
year of professional experience
Work History
Rep 1, Community Solutions Billing & Accounts
Spectrum
10.2023 - Current
- Establishing and maintaining a high level of customer satisfaction, professionalism and courtesy. Responsible for creating developing long-term relationships with new and existing customers.
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and increasing retention rates.
- Contributed to team success by consistently meeting or exceeding established performance metrics.
Rep 1, Community Solutions Technical Support
Spectrum
05.2023 - 10.2023
- A tech-savvy problem solver who will troubleshoot and resolve a variety of service and equipment issues.
- Implementing my adaptability, organization, and resourcefulness to support customers through a range of technical resolutions.
- Acquired knowledge of advanced diagnostic tools to help address technical inquiries and get services running smoothly, talking customers through steps while still hosting customers’ sense of urgency to create satisfying customer experience.
- Contributed to team success by consistently meeting or exceeding established performance metrics.
Education
No Degree - Organizational Leadership
Spelman College
Atlanta, GA03.2024
Skills
- Proven customer support experience as a Accounts & Billing Rep
- Track record of over-achieving quota on metrics
- Strong phone contact handling skills and active listening
- Familiarity with CSG , Agent OS systems and practices
- Customer orientation and ability to adapt/respond to different types
- Team building
- Troubleshooting
- Written Communication
Accomplishments
Was able to assist with side by sides with new employees in training classes since my own.
Timeline
Rep 1, Community Solutions Billing & Accounts
Spectrum
10.2023 - Current
Rep 1, Community Solutions Technical Support
Spectrum
05.2023 - 10.2023
No Degree - Organizational Leadership
Spelman College
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