Overview
Work History
Education
Websites
Programs Used
Timeline
Generic

Delci Eschberger

Denver,CO

Overview

13
13
years of professional experience

Work History

Engagement Operations

Sword Health
05.2022 - Current
  • Performed quality analysis to ensure accuracy, completeness, and compliance with standards, enhancing customer interactions.
  • Consistently achieved CSAT scores of 95% month over month
  • Created tailored scripts that increased onboarding attendance to 90%, improved completion rates, and drove revenue growth.
  • Implemented strategic outreach leading to active engagement for 80% of initial dropouts.
  • Collaborated with product and technical teams to improve interfaces and establish scalable processes, streamlining operations and boosting productivity.
  • Onboarded and coached new hires on best practices, improving productivity and team efficiency.

CEIS

ATI/AWS Worksite Solutions
Los Angeles
01.2022 - 10.2022
  • Managed client needs by addressing site-specific factors, prioritizing tasks, and ensuring timely completion of actionable items.
  • Spearheaded the development of a program at an unconventional location, proactively identifying potential challenges and discussing them with the site director and company Environmental Health and Safety (EHS) management
  • Conducted assessments of body mechanics to identify potential risks and devised strategies to mitigate them
  • Formulated and put into action job-specific mobility programs and initiatives promoting health and well-being in the workplace

PTA

Los Angeles
07.2020 - 05.2022
  • Partnered with patients to design customized programs, driving progress toward their individual goals.
  • Maintained open lines of communication with supervising therapists, providing updates on patient progress and promptly addressing any issues that arose
  • Handled orthopedic cases such as Total Knee Arthroplasty (TKA) and Total Hip Arthroplasty (THA), alongside general strengthening exercises for geriatric patients transitioning from hospitalization

PTA

Nosek Physical Therapy
Laguna Niguel, CA
08.2020 - 10.2021
  • Maintained detailed records of patient progress, accurately documenting treatment responses and tracking multiple data points in a timely manner.
  • Led training initiatives for aides by creating a detailed training manual and implementing both written and hands-on assessments to ensure full comprehension of the material.

PTA

Reischl Physical Therapy
Long Beach, CA
01.2019 - 04.2020
  • Collaborated with a team of 8 therapists, integrating diverse treatment approaches to effectively address each patient’s individual needs.
  • Led a weekly general strengthening class for the geriatric population, helping patients achieve their goals while optimizing clinical billing utilization.
  • Assisted the Clinic Director by leading key managerial tasks, including creating exercise guides for healthcare partner doctors, managing therapist schedules, training aides, and overseeing front office operations.

12.2011 - 03.2016
  • Various Hotel and Event Sales Positions - Best Western, Enchantment Resorts, Bowlmor AMF

Education

Bachelors - Hospitality and Tourism Management

San Diego State University

Associate of Science - Physical Therapist Assistant

Stanbridge University

Programs Used

  • Talkdesk
  • Zendesk
  • Notion
  • Guru
  • Google Suite
  • Web PT/MedBridge
  • Looker
  • MS Office
  • Zoom
  • Ring Central

Timeline

Engagement Operations

Sword Health
05.2022 - Current

CEIS

ATI/AWS Worksite Solutions
01.2022 - 10.2022

PTA

Nosek Physical Therapy
08.2020 - 10.2021

PTA

07.2020 - 05.2022

PTA

Reischl Physical Therapy
01.2019 - 04.2020

12.2011 - 03.2016

Bachelors - Hospitality and Tourism Management

San Diego State University

Associate of Science - Physical Therapist Assistant

Stanbridge University

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Delci Eschberger