Delcio Antonio
Summary
Dedicated Concierge Agent experienced in luxury hospitality environments. Achieved increased guest satisfaction and repeat business through exceptional service delivery and efficient handling of requests and concerns. Focused on enhancing guest experiences by applying strong communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge Agent
Residential Concierge VMG Resources
Houston
02.2023 - Current
- Provided exceptional customer service to residents and guests.
- Assisted guests with reservations for tours and transportation.
- Coordinated visitor and service provider access to enhance security and streamline operations.
- Resolved customer complaints in a professional manner while upholding company policies.
- Assisted with maintenance requests and follow-ups to ensure timely resolutions and resident satisfaction.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Prepared daily reports on guest arrivals, departures, room occupancy rates, and VIP bookings to support operational planning.
- Maintained guest privacy and building reputation by keeping information confidential.
Valet Supervisor
Valet Parking
Houston
05.2022 - 05.2023
- Trained new valet attendants on safety protocols and customer service standards.
- Coordinated vehicle retrievals during peak hours to enhance service speed.
- Supervised valet staff to ensure efficient parking operations.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored traffic flow to optimize parking space utilization effectively.
- Scheduled shifts for team members and managed time off requests.
- Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
Education
Some College (No Degree) - Mechanical Engineering
Prairie View A&M University
Prairie View, TXSome College (No Degree) - Business Analytics
Coursera
Houston, TxSkills
- Effective decision making
- Complaints resolution
- Hospitality
- Administrative organization
- Record keeping
- Time management
- Effective decision making
- Problem solving
- Effective problem solving
- Data analysis
- Team supervision
- Verbal and written communication
- Team player mentality
- Proactive attitude
- Strong work ethic
- Data analysis
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Certification
- Business Analysis & Process Management.
- Concierge MasterClass.
References
References available upon request.
Timeline
Concierge Agent
Residential Concierge VMG Resources
02.2023 - Current
Valet Supervisor
Valet Parking
05.2022 - 05.2023
Some College (No Degree) - Mechanical Engineering
Prairie View A&M University
Some College (No Degree) - Business Analytics
Coursera