ANGELICA AKERS
Waldorf,MD
Summary
Dedicated Concierge with expertise in delivering outstanding service and fostering strong relationships with residents and guests in fast-paced environments. Proven skills in communication, problem-solving, and organization drive positive customer experiences. Committed to enhancing resident satisfaction and supporting leasing objectives while cultivating a welcoming community for all residents.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Concierge Agent
ACT Partners
10.2025 - Current
- Deliver exceptional customer service to residents and guests in a high-traffic residential community environment.
- Act as primary point of contact for resident inquiries, concerns, and service requests, ensuring timely issue resolution and enhancing resident satisfaction.
- Communicate building policies, amenities, maintenance schedules, and community updates to residents effectively.
- Manage resident interactions professionally, maintaining accurate communication records and facilitating effective follow-ups.
- Support smooth day-to-day property operations through collaboration with onsite staff and management teams.
- Resolve resident concerns with professionalism and empathy, applying strong problem-solving skills to achieve positive outcomes.
Intake Specialist
Charles County Children's Aid Society
10.2023 - 10.2025
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained detailed digital records and documentation with a high level of accuracy and confidentiality for 300 clients.
- Assisted clients in identifying needs, providing tailored service solutions and resource options to enhance their access to necessary services.
- Built strong relationships with community organizations and external partners to coordinate services and referrals.
- Streamlined intake processes by implementing standardized documentation procedures for efficiency.
- Trained new staff on intake protocols and best practices to ensure consistent service delivery.
- Led initiatives to improve communication between stakeholders, increasing service accessibility for clients.
Special Education Teacher
Rocketship Public Schools
07.2019 - 10.2021
- Established trusting relationships with students, families, and staff through effective communication and dedicated support.
- Coordinated and managed multiple priorities, schedules, and documentation requirements, ensuring organization and attention to detail.
- Addressed concerns proactively while upholding professionalism and a focus on customer service.
- Developed individualized education plans tailored to diverse learning needs.
- Implemented evidence-based instructional strategies in classroom settings.
Elementary School Teacher
Children's Guild
08.2017 - 06.2019
- Cultivated strong relationships with families and staff by ensuring clear communication and providing timely support.
- Streamlined organization of records, schedules, and reports to enhance daily classroom operations.
- Demonstrated strong conflict resolution and interpersonal communication skills in diverse environments.
- Coordinated engaging activities and shared critical updates with families and staff to foster collaboration.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment encouraging student participation and collaboration.
2nd Grade Teacher Assistant
Two Rivers Public Charter School
08.2016 - 06.2017
- Supported administrative and operational functions in fast-paced educational environment to enhance efficiency.
- Coordinated scheduling, communication, and collaboration between staff and families to ensure smooth operations.
- Maintained accurate documentation to support daily organizational activities and facilitate effective decision-making.
Paraprofessional
Shepherd Elementary School
08.2014 - 06.2016
- Supported daily operations and provided individualized assistance in a fast-paced environment.
- Fostered strong relationships through professional communication with students, families, and staff.
- Coordinated documentation, reporting, and behavior management strategies to ensure effective support.
- Displayed patience and adaptability while interacting with students and staff in various situations.
Education
Master of Arts - Elementary Education
Liberty University
Lynchburg, VA01-2017
Bachelor of Science - Human Development
University of The District of Columbia
Washington, DC01-2015
Skills
- Resident Relations
- Cultural awareness
- Attention to Detail
- Conflict Resolution
- Goal-oriented mindset
- Strong work ethic
- Customer service
- Verbal and written communication
- Multitasking and organization
- Team collaboration
- Decision-making
Certification
- Fair Housing Training Certification
- Familiar with Entrata property management software
Timeline
Concierge Agent
ACT Partners
10.2025 - Current
Intake Specialist
Charles County Children's Aid Society
10.2023 - 10.2025
Special Education Teacher
Rocketship Public Schools
07.2019 - 10.2021
Elementary School Teacher
Children's Guild
08.2017 - 06.2019
2nd Grade Teacher Assistant
Two Rivers Public Charter School
08.2016 - 06.2017
Paraprofessional
Shepherd Elementary School
08.2014 - 06.2016
Bachelor of Science - Human Development
University of The District of Columbia
Master of Arts - Elementary Education
Liberty University