Jazzmen Smith
Washington,DC
Summary
Organized Property Management Professional experienced in supporting daily operations and enhancing resident and vendor communication. Achieved operational efficiency and process improvements through effective coordination of maintenance requests and meticulous record-keeping. Focused on delivering responsive customer service while navigating multiple priorities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Concierge Agent
VMG Resources, LLC, Concierge
Washington, DC
03.2019 - 04.2022
- Provided exceptional customer service by addressing routine questions and concerns promptly and professionally.
- Worked collaboratively with coworkers and leadership to support business operations and customer needs.
- Balanced competing priorities while ensuring meticulous attention to detail and consistently meeting daily performance expectations.
- Collaborated effectively with coworkers and leadership to enhance business operations and meet customer needs.
- Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
Apartment Leasing Agent
Bemore Staffing
Glen Burnie, MD
12.2024 - 07.2025
- Delivered professional, timely assistance to customers, residents, clients, and internal teams, enhancing overall service satisfaction.
- Coordinated requests, follow-ups, documentation, and scheduling, streamlining daily operations for improved efficiency.
- Coordinate requests, follow-ups, documentation, and scheduling to help daily operations run efficiently.
- Communicated with vendors, contractors, and team members to track service needs, ensuring prompt resolution of issues.
- Maintain accurate records, enter information into company systems, and handle confidential documents with discretion.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Property Manager
Bemore Staffing
Glen Burnie, MD
11.2025 - 01.2026
- Managed tenant communications, addressing inquiries and resolving issues efficiently.
- Coordinated property maintenance requests, optimizing response times and service quality.
- Assisted in lease administration, ensuring accuracy of documents and compliance with policies.
- Monitored rental payments, maintaining accurate records to support financial reporting.
Education
Tech+ - I.T
University of The District of Columbia
Washington, DC05.2025
A+ - I.T
University of The District of Columbia
Washington, DC01.2026
Security+ - I.T
University of The District of Columbia
Washington, DC08.2026
Skills
- Resident Relations & Customer Service
- Lease administration
- Rent & Payment Follow-Up
- Collections Support
- Move coordination
- Maintenance Coordination
- Collections management
- Property Operations Support
- Data entry
- Customer Relationship Management
- Inspections & Property Walks
- Conflict Resolution
PROFESSIONAL HIGHLIGHTS
- Professional and approachable communication style
- Strong organizational skills
- Reliable follow-through
- Quick learner
- Resident-focused mindset
Timeline
Assistant Property Manager
Bemore Staffing
11.2025 - 01.2026
Apartment Leasing Agent
Bemore Staffing
12.2024 - 07.2025
Concierge Agent
VMG Resources, LLC, Concierge
03.2019 - 04.2022
Tech+ - I.T
University of The District of Columbia
A+ - I.T
University of The District of Columbia
Security+ - I.T
University of The District of Columbia