Jacqueline Gutierrez
Magna,UT
Summary
Experienced and detail-oriented Assistant Property Manager with a strong background in residential property management, resident relations, leasing, rent collections, administrative operations and bilingual. Skilled at providing exceptional customer service, coordinating maintenance requests, ensuring lease compliance, and supporting daily property operations. Proficient in property management software, financial reporting, and maintaining high occupancy through effective leasing and resident retention strategies. A collaborative team leader with excellent organizational and communication skills, committed to creating positive resident experiences while helping properties achieve their operational and financial goals.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Leasing Professional/Assistant Manager
Linden Hill Apartments/Neighborly Ventures
Magna, Utah
09.2024 - Current
- Provided exceptional customer service to residents and prospects throughout the leasing process.
- Managed leasing inquiries and scheduled property tours for prospective tenants.
- Assisted in preparing lease agreements and ensuring compliance with regulations.
- Utilized property management software to track applications and renewals efficiently.
- Resolved tenant conflicts through effective communication and negotiation using persuasive communication skills and expert knowledge of leasing agreements.
- Partnered with maintenance team to resolve resident concerns efficiently.
- Conducted market research to analyze rental trends and competitive pricing.
- Escalated critical issues to property manager to deliver immediate resolution.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Organized resident events to foster community engagement and satisfaction.
Leasing Professional/Assistant Manager
Ascend at Little Valley/D.R. Horton
Magna, USA
04.2023 - 09.2024
- Achieved stabilized occupancy through successful lease-up at Ascend at Little Valley.
- Averaged 23 leases monthly while managing high-volume move-in activities.
- Provided exceptional customer service to residents and prospects throughout the leasing process.
- Coordinated leasing inquiries and scheduled property tours, enhancing prospective tenant engagement.
- Assisted in preparing lease agreements while ensuring regulatory compliance.
- Partnered with maintenance team to swiftly address resident concerns, improving tenant satisfaction.
- Resolved tenant conflicts through persuasive communication and thorough understanding of leasing agreements.
- Escalated critical issues to property manager for immediate resolution.
Leasing Professional
Pentalon Management
Taylorsville, USA
01.2022 - 04.2023
- Maintained approximately 95% occupancy for Mark Twain Apartments through effective leasing operations.
- Coordinated property tours and managed leasing inquiries, enhancing prospective tenant engagement.
- Prepared leasing agreements while ensuring compliance with company policies.
- Facilitated tenant onboarding and built positive relations, contributing to tenant satisfaction.
- Collaborated with maintenance staff to promptly address tenant concerns.
- Contacted tenants regarding renewal notices and followed up on responses.
- Resolved tenant conflicts through effective communication and expertise in leasing agreements, ensuring compliance and tenant retention.
- Escalated critical issues to property manager for immediate resolution.
Education
Associate's Degree - Political Science
Salt Lake Community College
Salt Lake City, UT05-2021
Skills
- Resident Relations & Customer Service
- Leasing & Tours
- Lease Administration
- Rent Collections & Delinquency Management
- Fair Housing Compliance
- Move-In & Move-Out Coordination
- Resident Retention & Renewal Strategies
- Conflict Resolution
- Microsoft Office Suite (Word, Excel, Outlook)
- Property Management Software
- Time Management
- Organization & Multitasking
- Problem Solving
- Communication (Written & Verbal)
- Occupancy & Revenue Growth
- Market Surveys & Competitive Analysis
- Positive Resident Experience
Phone
cell, 801-419-7792
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Leasing Professional/Assistant Manager
Linden Hill Apartments/Neighborly Ventures
09.2024 - Current
Leasing Professional/Assistant Manager
Ascend at Little Valley/D.R. Horton
04.2023 - 09.2024
Leasing Professional
Pentalon Management
01.2022 - 04.2023
Associate's Degree - Political Science
Salt Lake Community College