Israel Arango-Valencia

As a concierge who has worked at all Hanover locations in Dallas, I have had the pleasure of assisting residents and guests who need help or have questions.

Some of my responsibilities have included answering leasing questions, explaining building functionality, assisting with move-ins, scheduling tours, coordinating resident meetings, serving as a point of contact between residents and the leasing office to ensure timely responses, answering phone calls, maintaining the package room, and providing any other assistance needed throughout the buildings during and after leasing office hours. These responsibilities have given me the opportunity to learn from and observe the leasing agents firsthand.

My mother started a family owned , on call house cleaning business serving the Highland Park area. It began as a small operation and gradually grew into a successful business. By helping manage the company's scheduling, finances, and daily operations, I contributed to expanding our client base into a consistent roster of recurring customers with appointments scheduled throughout the week and month. This experience strengthened my organizational, time management, customer service, and business management skills.