Summary
Overview
Work History
Education
Skills
Personal Information
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Hi, I’m

Crystal Wade

Customer Service Rep
Dallas,TX
Crystal Wade

Summary

Efficient Customer Service Representative that is constantly developing innovative ways to exceed customer expectations. Establishes success by listening to customer needs, following company policies, and working to find a resolution that benefits the company and the customer. Uses every customer interaction as an opportunity to improve professionally.

Overview

12
years of professional experience

Work History

AT&T Stadium

Concierge
04.2012 - Current

Job overview

  • Assist Dallas Cowboy Players with access into the Stadium
  • Verify credentials upon entry of VIP areas of the Stadium
  • Greet clients and valued guess in a welcoming manner
  • Ensure that area of the stadium is safe, enjoyable, and clean
  • Make sure that the Dallas Cowboys Players are escorted at exit.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

State Farm Insurance

Claims Handler
10.2022 - 08.2023

Job overview

  • Examined claims forms and other records to determine insurance coverage.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

American Airlines, DFW International Airport

Gate Agent
01.2021 - 08.2022

Job overview

  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Tagged and transferred baggage from scales to designated conveyor belt.
  • Sold, printed and reissued available tickets to customers at check-in.
  • Operated Jet Bridge for arrivals and departures.

Labor Works

Warehouse/Inventory/Clerical
03.2019 - 02.2021

Job overview

  • Count equipment, merchandise, material, or supplies in stock and posts totals to inventory records using computer or manually
  • May operate office machines, such as calculators, photocopy machines, and typewriters
  • May stock and issue merchandise or materials
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints
  • Answer telephones, direct calls and take messages
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Samsung

Technical Support
10.2017 - 02.2019

Job overview

  • Answered an overwhelming number of calls per day by addressing customer inquiries, solving problems and providing new product information
  • Provided an elevated customer experience to generate a loyal clientèle
  • Installed software, modified and repaired hardware and resolved technical issues
  • Provided base level IT support to non-technical personnel within the business
  • Created cases and claims for damaged, lost or displaced packages
  • Remained up-to-date on the latest technologies and solutions applicable to company products
  • Researched, troubleshot and resolved complex problems independently
  • Set up PC and Apple desktops and laptops and all types of mobile devices
  • Remoted into Tablets, Mobile Devices, Macs and Pcs on a daily basis.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.

Chewy

Inventory Control
03.2015 - 05.2016

Job overview

  • Maintained optimal stock levels to ensure timely availability of products
  • Managed excess and ageing stock, reviewed service levels on a continuous basis
  • Used electronic inventory tracking to scan stock and reconcile inventory
  • Minimized exposure to obsolete and excess stock
  • Put forward recommendations for operational policy, procedures and goals
  • Maintained effective business relationships with customers
  • Presented written reports and analyses to senior managers
  • Coordinated the shipment of goods from the warehouse
  • Used scanning terminals, and professional fixed asset tracking software.

Restoration Hardware

Customer Service
01.2012 - 07.2015

Job overview

  • Documented all customer inquiries and comments thoroughly and quickly
  • Coordinated between billing department and customers to resolve problems
  • Answered customer questions about product availability and shipment times
  • Emphasized product features based on analysis of customers' needs
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Defused volatile customer situations calmly and courteously
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met
  • Machines, and typewriters
  • May stock and issue merchandise or materials.

Education

Everest University
Brannon, FL

Business Management
12.2007

University Overview

Honors Academy
Dallas, TX

High School Diploma
12.2003

University Overview

Skills

  • Active Listening
  • Conflict Resolution
  • Time Management
  • Computer Proficiency
  • Healthcare Common Procedures Coding System (HCPCS)
  • Risk Management
  • Claims Processing
  • BCCORP W5 for Adjusters
  • Stress Management
  • Data Entry Accuracy
  • Reservation Management
  • Warehouse safety
  • Dining Reservations
  • Air Travel
  • Greet Guests
  • Hospitality Management
  • Safety Procedures
  • VIP Services
  • Guest Experiences
  • Customer Accounts Management
  • Social Media Networking
  • Emergency Situations
  • Coordinate Travel
  • Promotional Information
  • Hospitality Service Expertise
  • Critical Thinking
  • Community Relations
  • Team Supervision
  • Luggage Assistance

Personal Information

Personal Information
Title: CUSTOMER SERVICE AGENT
Availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Claims Handler
State Farm Insurance
10.2022 - 08.2023
Gate Agent
American Airlines, DFW International Airport
01.2021 - 08.2022
Warehouse/Inventory/Clerical
Labor Works
03.2019 - 02.2021
Technical Support
Samsung
10.2017 - 02.2019
Inventory Control
Chewy
03.2015 - 05.2016
Concierge
AT&T Stadium
04.2012 - Current
Customer Service
Restoration Hardware
01.2012 - 07.2015
Everest University
Business Management
Honors Academy
High School Diploma
Crystal WadeCustomer Service Rep