Brittany Rivera
Jersey City
Summary
Dedicated customer service and hospitality professional with experience providing exceptional guest experiences, concierge services, childcare support, and warehouse operations. Known for building positive relationships with clients, resolving concerns professionally, managing multiple priorities in fast-paced environments, and delivering high-quality service. Strong communication, organizational, and problem-solving skills with a commitment to professionalism and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Concierge
PLANNED COMPANIES
Jersey City, NJ
02.2019 - Current
- Serve as the first point of contact for residents, guests, vendors, and property management teams within luxury residential communities.
- Delivered exceptional customer service by promptly resolving resident requests, concerns, and inquiries, enhancing overall satisfaction.
- Assisted residents with reservations, local recommendations, and transportation arrangements, ensuring seamless access to community resources.
- Fostered positive relationships with residents, significantly enhancing tenant satisfaction and promoting community engagement.
- Coordinate visitor access, package management, and building entry procedures while maintaining security protocols.
- Monitor building operations and promptly communicate maintenance, safety, and service-related concerns to management.
- Maintain accurate records of resident interactions, deliveries, incidents, and visitor logs.
- Support property management initiatives and special events while ensuring a welcoming environment.
Warehouse Associate
BLUE APRON
Jersey City, NJ
02.2015 - 02.2019
- Perform inventory management, receiving, labeling, and quality assurance for food products in a high-volume distribution environment.
- Maintain inventory accuracy through organization, tracking, and stock rotation procedures.
- Facilitated shipping processes by preparing packages for delivery and coordinating logistics, receiving, and inventory reconciliation activities.
- Collaborated with team members to achieve production goals and ensure timely order fulfillment.
- Conducted quality inspections ensuring products met company standards for freshness, packaging, and accuracy.
- Follow food safety, sanitation, and workplace safety protocols.
- Operate efficiently in fast-paced environments while maintaining attention to detail and accuracy.
Child Care Provider
THE ROSS FAMILY
Jersey City, NJ
09.2008 - 09.2014
- Provided full-time childcare services for an infant in a private household setting.
- Created a safe, nurturing, and structured environment that supported healthy growth and development.
- Organized educational and recreational activities to encourage cognitive, social, and emotional development.
- Prepared nutritious meals and maintained consistent feeding schedules to support infant health and growth.
- Assisted with bathing, dressing, diaper changes, and daily hygiene needs.
- Exhibited reliability, trustworthiness, and professionalism in providing attentive care for child, fostering a secure environment.
- Communicated regularly with parents about developmental milestones, schedules, and care updates, ensuring alignment on child’s progress.
Education
High School Diploma -
Dickinson High School
Jersey City, NJ06-2013
Skills
- Concierge Services
- Guest Services
- Front Desk Operations
- Resident Relations
- Event Coordination
- Scheduling & Coordination
- Data Entry
- Microsoft Office
- Time Management
- Multi-Tasking
- Problem Solving
- Teamwork and collaboration
- Dependability and reliability
- Communication Skills
- Dependability and reliability
Timeline
Concierge
PLANNED COMPANIES
02.2019 - Current
Warehouse Associate
BLUE APRON
02.2015 - 02.2019
Child Care Provider
THE ROSS FAMILY
09.2008 - 09.2014
High School Diploma -
Dickinson High School