Ashanti Priester
Jersey City,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Concierge
Planned Companies
New Jersey
12.2021 - Current
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality residential experiences.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintain a clean and neat lobby area.
Front Desk Superviosr
Redroof Plus
Secaucus, NJ
12.2013 - Current
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Answer phones, assist with cash and credit card transactions.
Sanitation Lead
Blue Apron
Bayonne, NJ
10.2016 - 11.2017
- Improved workplace cleanliness by implementing effective sanitation procedures and guidelines.
- Reduced risk of contamination through regular monitoring and cleaning of production areas.
- Ensured compliance with food safety regulations by conducting thorough equipment inspections and maintenance.
Education
High School Diploma -
Hudson County Schools of Technology
Jersey City06.2010
Skills
- Registration Services
- Customer Service
- Microsoft Office
- Concierge Services
- Guest Relations
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Planned Companies
12.2021 - Current
Sanitation Lead
Blue Apron
10.2016 - 11.2017
Front Desk Superviosr
Redroof Plus
12.2013 - Current
High School Diploma -
Hudson County Schools of Technology