Letrice Arrington
Philadelphia,United States
Summary
Experienced Registration Specialist providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Director of Operations
St. Francis Cabrini School
2021.08 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Reviewed statistic enrollment data and prepared reports.
- Helped students complete applications and navigate admissions processes.
Registration Specialist
Mainline Health
2017.06 - Current
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Scheduled and registered appointments using Booker scheduling programs.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Welcomed as many as 200 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Secured confidential patient information from unauthorized access.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed quality programs to reduce overdue compliance activities.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
Patient Care Observer
Penn Presbyterian Medical Center
2018.07 - 2020.03
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided physical support to patients through diverse types of mobility assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients complete activities of daily living.
Occupational Health Clerk
Vertical Screen
2016.11 - 2018.07
- Prepared outgoing correspondences and responded to telephone inquiries promptly.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Created, faxed and filed healthcare records for office personnel.
- Entered data and verified completeness and accuracy.
Education
Bachelor of Science - Health Services Administration
Thomas Jefferson
Philadelphia, PA05.2023
Skills
- Patient Registration
- Insurance Verification
- Medicare Regulation
- Hospital Standards
- Patient Intakes
- Registration Services
- Registration Documents
- Authorization Input
- Emergency Room Services
- Patient Interviews
- Pre-Registration Documentation
- Patient Transfer Coordination
- Insurance Information Collection
- Patient Account Reviews
- Financial Analysis
Timeline
Director of Operations
St. Francis Cabrini School
2021.08 - Current
Patient Care Observer
Penn Presbyterian Medical Center
2018.07 - 2020.03
Registration Specialist
Mainline Health
2017.06 - Current
Occupational Health Clerk
Vertical Screen
2016.11 - 2018.07
Bachelor of Science - Health Services Administration
Thomas Jefferson
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