Kathryn Weyher
Richmond,VA
Summary
Experienced Medical Office Manager/Director of Operations adept at enhancing patient experiences through effective scheduling and meticulous attention to detail. Proven track record in operational strategy development, team leadership, and fostering collaborative care environments to promote optimal health outcomes.
Overview
16
16
years of professional experience
Work History
Director of Operations, GUIDE Program
At Home Harmony
Richmond, VA
02.2024 - Current
- Oversee daily operations across multiple departments to ensure seamless workflow.
- Implemented operational strategies to enhance efficiency and reduce costs.
- Maintain and administer the CMS GUIDE portal, ensuring accurate, timely beneficiary alignment and required reporting
- Created and implemented policies and procedures to streamline workflow processes.
- Manage intake team and scheduling processes to meet patient needs effectively and efficiently
- Own daily compliance of GUIDE program and eligibiliby alignment
- Conduct performance evaluations for 7 direct reports, providing constructive feedback.
- Continually evolve with processes and drive continuous improvement across the GUIDE program
Medical Office Manager
Joint Regeneration Group
07.2023 - 03.2024
- Managed front office functions as Clinic Office Manager, overseeing patient relations, check-in/check-out, scheduling, insurance verification, payment collection, and phone inquiries
- Provided clerical and clinical support in private medical practice, ensuring high quality care for all patients from July 2023 to January 2024
- Coordinated inventory management and office appointments while conducting initial consults to facilitate patient scheduling for diagnostic exams
- Supported nurse practitioner during knee injections and PRP treatments to ensure patient comfort.
- Supported nurse practitioner with knee injections and PRP treatments in treatment room.
- Filed and retrieved medical records and patient information to complete their records before the first visit.
- We offer non-surgical, non-pharmaceutical joint pain relief treatments for our patients
Medical Office Manager
Valley Sports and Spine
03.2023 - 06.2023
- Led management of medical office and clinical staff to ensure efficient workflow.
- Managed daily operations at clinic, collaborating with doctors and leadership team to streamline patient flow.
- Utilized data interpretation skills to improve operational processes in office setting.
- Planned, organized, delegated, and supervised tasks to enhance productivity.
- Collaborated effectively with physicians, staff, patients, families, and external agencies.
- Focused on customer service and issue resolution to enhance patient satisfaction and retention.
- Proactively sought new role following clinic closure in July 2023.
Senior Medical Office Assistant
UVA Community Health
01.2022 - 01.2023
- Managed complex patient scheduling, including record retrieval and follow-up communication, ensuring timely patient appointments.
- Coordinated multi-visit scheduling for patients and families, optimizing appointment efficiency and continuity of care.
- Functioned as the main contact for patients and referring physicians, facilitating communication with health system departments about appointments.
- Engaged daily with patients, families, and referring providers throughout patient care continuum to enhance communication and support.
Account Manager
K12 Educational Travel
01.2019 - 01.2022
- Managed $5 million K-12 educational account, focusing on annual rebooking and growth.
- Strengthened customer retention by providing superior service and building relationships.
- Established strong relationships with program leaders to enhance customer loyalty.
- Facilitated communication with program leaders to enhance service delivery.
- Partnered with cross-functional departments to deliver high-quality tour experiences.
- Promoted a solution-oriented approach while effectively managing time and priorities.
- Coordinated group travel planning to optimize profitability and group size.
Senior Sales Assistant
Anthropologie
01.2014 - 01.2021
- Provided exceptional customer service by addressing client inquiries and resolving issues effectively.
- Assisted customers with product selection and provided personalized recommendations.
- Facilitated sales activities and managed register operations to ensure smooth transactions.
- Managed inventory levels and restocked merchandise efficiently on the sales floor.
- Collaborated with team members to create visually appealing product displays.
Access Associate Senior / Lung Cancer Screening Coordinator
University of Virginia - Emily Couric Cancer Center
01.2017 - 01.2019
- Managed complex patient scheduling, record retrieval, and follow-up communication effectively.
- Managed add-on visit scheduling for hematology/oncology at ECCC to enhance patient access and service delivery.
- Engaged patients, families, and referring providers to ensure seamless care throughout patient journey.
- Gathered essential documents and coordinated with outside facilities to complete medical records efficiently.
- Served as backup for ECCC 3rd West registration office coordinator, overseeing check-ins and scheduling.
Medical Office Assistant and Scheduling Coordinator
MedExpress
01.2016 - 01.2018
- Managed patient scheduling and appointments efficiently.
- Coordinated patient scheduling and registration, verifying insurance eligibility for seamless patient flow.
- Assisted in patient check-in and verification processes.
- Maintained accurate medical records and documentation systems.
- Processed payments using various software systems, ensuring accurate financial records.
Teaching Assistant - Special Ed/Autism Base Program
Albemarle County Public Schools
01.2012 - 01.2017
- Assisted students in achieving IEP goals through targeted one-on-one support in classroom settings.
- Advocated for children by collaborating with administrators to implement effective behavioral plans.
- Monitored student behavior while assisting with instructional plan execution and documenting progress.
- Coordinated with teachers and behavior specialists daily to maintain fidelity of behavioral interventions.
- Conducted data collection and analysis to measure student advancement effectively.
- Educated parents on IEP processes and program fundamentals to enhance understanding.
Technology Scheduler /Office Records Manager/ Marketing Assistant
LendPro
01.2010 - 01.2015
- Coordinated scheduling for product installations and maintenance to ensure timely service delivery.
- Oversaw office operations, streamlining bookkeeping, shipment logistics, and software/device procurement.
- Created and distributed written correspondence to ensure timely information sharing within the organization.
- Maintained comprehensive computer network, updating client databases and accounting records for accurate information management.
- Organized incoming and outgoing mail to ensure efficient communication flow.
- Managed office filing system to enhance document retrieval and organization.
Education
Bachelor of Arts -
Cleveland State University
Cleveland, OH05-1993
Medical
PVCC- Certified Medical Assistant Class Completion
Charlottesville, VASkills
- EMR software proficiency
- Attention to detail
- Patient registration
- Work ethic
- Conflict resolution
- Critical thinking
- Administrative support
- Physician group management
- Operational strategy
- Workflow optimization
- Scheduling management
- Customer relationship management
Timeline
Director of Operations, GUIDE Program
At Home Harmony
02.2024 - Current
Medical Office Manager
Joint Regeneration Group
07.2023 - 03.2024
Medical Office Manager
Valley Sports and Spine
03.2023 - 06.2023
Senior Medical Office Assistant
UVA Community Health
01.2022 - 01.2023
Account Manager
K12 Educational Travel
01.2019 - 01.2022
Access Associate Senior / Lung Cancer Screening Coordinator
University of Virginia - Emily Couric Cancer Center
01.2017 - 01.2019
Medical Office Assistant and Scheduling Coordinator
MedExpress
01.2016 - 01.2018
Senior Sales Assistant
Anthropologie
01.2014 - 01.2021
Teaching Assistant - Special Ed/Autism Base Program
Albemarle County Public Schools
01.2012 - 01.2017
Technology Scheduler /Office Records Manager/ Marketing Assistant
LendPro
01.2010 - 01.2015
Bachelor of Arts -
Cleveland State University
Medical
PVCC- Certified Medical Assistant Class Completion