+Years of professional experience
Tammy Fitzgerald
Operations Administrative Manager
Aurora,CO
Summary
Office and Administrative Manager with strong skills in team leadership and process optimization. Demonstrated success in improving office efficiency and ensuring compliance with industry standards. Expertise in enhancing communication strategies to facilitate effective service delivery.
Overview
16
16
Work History
Operations Administrative Manager
Mile High Psychiatry
Aurora
08.2022 - Current
- Managed daily office operations, ensuring efficient workflow and service delivery.
- Developed and implemented office policies to enhance communication and efficiency.
- Trained new staff on administrative procedures for seamless integration.
- Conducted staff evaluations, identifying areas for skills enhancement.
- Maintained compliance with healthcare regulations and safeguarded patient confidentiality.
- Oversaw digital charting and accurate record-keeping of medical information.
- Supervised administrative staff while providing guidance to boost performance.
- Coordinated interdepartmental meetings to optimize time management.
- Led team meetings to discuss patient care strategies and treatment plans.
- Oversaw compliance with healthcare regulations and quality standards in patient services.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Managed patient records to ensure accuracy and confidentiality of information.
- Assisted healthcare providers with retrieval of patient records for treatment purposes.
- Updated electronic health records using specialized software systems efficiently.
- Trained new staff on record management procedures and privacy regulations.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Entered data into electronic health record systems.
- Retrieved patient medical records in response to requests from authorized personnel.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Monitored compliance with state and federal regulations regarding release of information.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Oversaw daily operations of health service delivery across multiple departments.
- Facilitated communication between healthcare providers and administrative staff.
- Developed policies to align health services with regulatory requirements.
- Analyzed patient feedback to identify areas for service improvement.
- Collaborated with leadership to develop strategic initiatives for service expansion.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Developed policies and procedures for the effective delivery of health services.
- Organized and maintained patient records in accordance with HIPAA regulations.
- Managed daily administrative operations and coordinated office activities efficiently.
- Supervised administrative staff, providing guidance and training as needed.
- Organized meetings, prepared agendas, and documented minutes for various departments.
- Facilitated communication between departments to streamline project coordination efforts.
- Developed and implemented administrative procedures to maximize efficiency.
General Manager
Yellowstone River Inn and Suites
Livingston
05.2021 - 05.2022
- Directed daily hotel operations to ensure safe, enjoyable guest experiences.
- Oversaw recruitment, hiring, and training of new employees for optimal service delivery.
- Managed front desk team, supervising issue resolution and performance evaluations.
- Cultivated strong customer relationships through effective communication and service.
- Implemented policies and standard procedures to uphold quality and compliance standards.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Organized tasks efficiently to accomplish service goals and enhance workflow.
- Developed operational policies to improve efficiency and service quality.
- Oversaw daily hotel operations and staff management at Yellowstone River Inn and Suites.
- Implemented policies and procedures to maintain high standards of safety and cleanliness.
- Analyzed market trends to identify opportunities for growth and improvement initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
Hotel Front Desk Agent & Night Auditor
Comfort Inn
Livingston
06.2017 - 04.2021
- Welcomed patrons at front desk, engaging in friendly conversations during check-in process.
- Processed payments and provided receipts, bills, and change to customers.
- Managed customer complaints promptly, rectifying issues to ensure satisfaction.
- Verified transaction data by confirming names and payment information, clearly communicating costs.
- Monitored health and safety protocols throughout hotel, enforcing rules for security.
- Maintained accurate records of files, generating daily reports on occupancy and revenue for General Manager.
- Coordinated communication among colleagues regarding guest requests and needs.
- Oversaw receptionist area, greeting visitors and handling inquiries via phone and in-person.
Preschool Lead Teacher
PFL's Learning Center
Livingston
06.2017 - 04.2019
- Developed and implemented activities for preschool students.
- Set guidelines for teacher performance, lesson planning and compliance with established procedures.
- Performed assessments on each child and documented results.
- Tracked class attendance and student progress.
- Promoted good behaviors by using positive reinforcement methods with children.
- Updated files for individual children and teachers for record-keeper.
- Provided feedback on individual actions, behaviors and verbal responses.
- Provided continuous evaluation of program operations as compared with established mission and set parameters.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Kept youth safe and secure at facility and in public.
- Developed lesson plans to teach course materials according to schedule.
- Developed strong and beneficial relationships with the parents of the children in my classrooms.
- Created new ways to increase family engagement within the center.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Administered and documented results of student assessments.
- Incorporated music and art activities to encourage creativity and expression.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Recognized early signs of emotional or developmental problems in children.
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
- Encouraged teaching staff to continually improve strategies and maximize student learning.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Established indoor and outdoor safe play environments for toddler-age children.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Incorporated music, art and theater into lesson planning.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Met with parents to discuss child behavior and academic progress.
Department Manager/Director/Head Preschool Teacher
Montessori Island School
Livingston
07.2010 - 06.2017
- Taught an average of 20+ students per year.
- Created a safe, developmentally-appropriate environment for the children.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Compiled and produced documents and report
- Adhered to all State Licensing regulations as well as safety protocols.
- Maintained attendance records.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Provided feedback on children's individual actions, behaviors and verbal responses.
- Developed lesson plans to teach course materials according to schedule.
- Tracked class attendance and student progress.
- Observed and documented behaviors and actions of students.
- Supervised and trained 15+ teaching team members to provide exceptional service throughout the entire experience.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Supervised, developed and delegated tasks to employees of two different classrooms.
- Supervised a staff of 4 - 10 teaching team members in daily operations.
- Created all employee schedules.
- Created all student schedules
- Initiated and performed two parent teacher conferences a year
- Organized fund raising events for the school
- Led educational tours of facilities to prospective families
- Led staff meetings to communicate classroom and school-wide directives.
- Met with the other lead teachers and our directors on a weekly basis to coordinate and develop cohesive school expectations and goals.
- Handled all communication with student families.
- Managed day-to-day operations, including supervision and assignment delegation for 4-10 member team.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Maintained high level of morale and team-work in department through frequent communication with all employees.
- Oversaw personnel recruitment, performance and scheduling.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Facilitated staff meetings to convey policy changes and hear employee input.
- Instructed teachers on classroom management, behavior and instructional strategies.
- Encouraged and voiced positive feedback to mentor and motivate new teachers.
- Administered and documented results of student assessments.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
- Encouraged teaching staff to continually improve strategies and maximize student learning.
- Developed professional relationships with parents, teachers, directors and therapists.
Education
Associate of Science - Early Childhood Education
Montana State University - Bozeman
Bozeman, MT05.2018
Bachelor of Arts - Mass Communication
Oklahoma Christian University
Edmond, OK05-1993
High School Diploma -
Park High School
Livingston, MT1989
Skills
- Staff development and training
- Customer assistance and interaction
- Process improvement
- Business administration
- Project management
- Administrative proficiency
- Effective communication
- Team leadership
- Conflict resolution
- Event planning and coordination
- Flexible approach
- Organizational management
- Performance evaluation
- Client relations management
- Office management
- Policy development
- Appointment scheduling
- Positive workplace promotion
- Team collaboration
- Patient record management
- Strategic thinking
- Verbal and written communication
- Corrective action implementation
- Administrative procedures
- Time management
- Staff training
- Customer relationship management
- Problem solving
- Event planning
- Policy and procedure modification
- Staff management
- Microsoft Office Suite
- Scheduling and calendar management
- Organization and multitasking
- Schedule management
- Healthcare regulations compliance
- Report preparation
- Meeting coordination
- Document management
- HIPAA compliance
- Medical terminology knowledge
- Time management skills
- Attention to detail
- Patient referrals handling
- Records management expertise
- Multitasking and organization skills
- Clinical support and administration
- EMR software proficiency
- Patient scheduling systems
Timeline
Operations Administrative Manager
Mile High Psychiatry
08.2022 - Current
General Manager
Yellowstone River Inn and Suites
05.2021 - 05.2022
Hotel Front Desk Agent & Night Auditor
Comfort Inn
06.2017 - 04.2021
Preschool Lead Teacher
PFL's Learning Center
06.2017 - 04.2019
Department Manager/Director/Head Preschool Teacher
Montessori Island School
07.2010 - 06.2017
Associate of Science - Early Childhood Education
Montana State University - Bozeman
High School Diploma -
Park High School
Bachelor of Arts - Mass Communication
Oklahoma Christian University