MARGARET DRAKE
Philadelphia,PA
Summary
Administrator with over 5 years of experience in healthcare and management, demonstrating a strong ability to drive results and enhance operational efficiency. Proven expertise in strategic planning, operational oversight, and staff development, leading to improved team performance and organizational success. Recognized for exceptional communication and leadership skills, with a focus on delivering high-quality customer service and fostering collaboration. Experienced in office management, accounting, vendor negotiations, and contract management, consistently managing multiple priorities with attention to detail.
Overview
10
10
years of professional experience
Work History
Regional Administrative Director
PT Solutions
North Brunswick, New Jersey
09.2024 - Current
- Coordinated office operations and workflows, enhancing collaboration among regional teams.
- Managed scheduling and logistics for team meetings and training sessions.
- Developed administrative procedures to optimize operational efficiency.
- Provided budgeting and financial tracking support for regional initiatives.
- Trained new staff on administrative protocols and system usage.
- Ensured compliance with company policies, federal, state, and local regulations.
- Supervised a team of over 20 administrative professionals, driving productivity.
- Implemented strategies to enhance overall productivity across all departments.
Practice Manager
SportsMed Physical Therapy
10.2022 - 09.2024
- Directed patient care and staff management across multiple office locations.
- Managed verification of medical insurance, submission of authorizations, and patient billing processes.
- Compiled daily, weekly, and monthly reports for corporate operations team.
- Oversaw clerical and clinical teams to achieve clinical and administrative objectives.
- Coordinated activities across various departments within practice.
- Evaluated team performance, provided guidance, and facilitated disciplinary actions.
- Ensured payroll accuracy through ADP system management.
- Supervised accounts receivable, accounts payable, and bank deposits.
Director of Administrative Operations
Kodiak Physical Therapy
01.2020 - 10.2022
- Coordinating daily operational functions such as Patient Relations, Quality and Safety, EMR organization.
- Overseeing the Hiring/Firing and Training of Staff.
- Managing Banking and Budgeting.
- Medical Coding and Billing, Insurance Contracts, verifications, and Authorizations.
- Continuing top-level management of all location's business performance and professional relations.
- Full Time Director of Administrative Operations/ Office Manager position overseeing the three locations of Physical Therapy Offices.
Medical Assistant
Ellan Laser MedSpa
East Brunswick, New Jersey
01.2020 - 03.2020
- Performing administrative duties such as answering phones, scheduling appointments, and maintaining medical records.
- Assisting physicians with patient examinations and treatments.
- Preparing and instructing patients for all procedures and aftercare treatments.
- Recording all past and present medical histories.
- Assisting with minor surgical procedures and treatments.
- Sterilizing and preparing medical instruments and medical exam rooms before and after each patient.
- Full Time medical assistant for a private Medical Spa.
Bartender and Bar Manager
Grillestone Restaurant & Bar
01.2016 - 01.2020
- Waiting on tables, creating customer relations, and making sure customers leave satisfied.
- Making drinks, taking care of bar customers and handling the bar's money.
- Managing inventory, maintaining customer and staff satisfaction, and handling the restaurant's money.
Education
Master of Social Work - Social Work
Rutger's University
New Brunswick01.2021
ASW - Social Work
Middlesex Community College
01.2020
Skills
- Stress management
- Attention to detail
- EMR software proficiency
- Critical thinking
- Leadership skills
- Patient care expertise
- Flexibility and adaptability
- Compliance auditing
- Team supervision
- Budget management
- Patient relations strategies
- Insurance verification processes
- Problem solving techniques
- Human resources management
- Policy modification and compliance
- Staff training and development
- Relationship building
Timeline
Regional Administrative Director
PT Solutions
09.2024 - Current
Practice Manager
SportsMed Physical Therapy
10.2022 - 09.2024
Director of Administrative Operations
Kodiak Physical Therapy
01.2020 - 10.2022
Medical Assistant
Ellan Laser MedSpa
01.2020 - 03.2020
Bartender and Bar Manager
Grillestone Restaurant & Bar
01.2016 - 01.2020
Master of Social Work - Social Work
Rutger's University
ASW - Social Work
Middlesex Community College