Francine Brown
Chicago,IL
Summary
Enthusiastic Hospitality Professional with expertise in venues, tourist attractions, dining, and entertainment offerings. Delivered exceptional guest services management and local area expertise through effective communication and problem-solving skills. Focused on enhancing guest satisfaction and streamlining event coordination.
Overview
4
4
years of professional experience
Work History
Concierge
North Shore Place
Chicago, Illinois
07.2025 - Current
- Welcomed residents and guests with a friendly and professional demeanor.
- Assisted residents with inquiries about services and amenities offered.
- Coordinated transportation arrangements for residents to appointments and events.
Front Desk Receptionist
Extended Stay America
Naperville, Illinois
04.2022 - 06.2023
- Monitored premises to ensure safety and security for clients and visitors.
- Conducted routine patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and incidents, following established protocols.
- Provided customer service assistance to staff and visitors in a professional manner.
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Maintained accurate guest records using property management software.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
Education
Curie High School
Chicago, ILSkills
- Customer service
- Service expertise
- Property management software
- Safety compliance
- Resident relations
- Transport coordination
- Safety management
Timeline
Concierge
North Shore Place
07.2025 - Current
Front Desk Receptionist
Extended Stay America
04.2022 - 06.2023
Curie High School