Delcy Sauceda
San Antonio
Summary
Accurate quality assurance specialist with several years of experience in the customer service field. Sound decision-making and performance analysis talents. Collaborates with groups or work independently with minimal supervision. Proficient in various software packages.
Highly capable Senior Customer Service Associate with robust experience in customer interaction, problem resolution, and team leadership. Possess strong communication skills and adept at building positive relationships with customers to enhance loyalty and satisfaction. Known for effectively managing customer service operations and contributing to company success through innovative strategies.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Bluegreen Vacations
San Antonio
04.2024 - Current
- Conducted thorough inspections of products to ensure quality compliance.
- Developed and maintained quality assurance documentation and reporting processes.
- Collaborated with production teams to address quality-related concerns effectively.
- Facilitated internal audits to ensure adherence to quality protocols and regulations.
- Reviewed customer requirements and specifications to ensure products met standards.
- Conducted regular internal audits to identify non-conforming issues.
- Reviewed and approved contract terms to mitigate legal risks and liabilities.
Guest Service Representative
Bluegreen Vacations
San Antonio
11.2021 - 04.2024
- Assisted guests with check-ins and check-outs efficiently.
- Provided information about resort amenities and local attractions.
- Handled guest inquiries and resolved issues promptly.
- Managed booking systems to ensure accurate reservations.
- Trained new staff on customer service protocols and systems.
- Conducted follow-ups with guests to enhance their experience.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved guest complaints in a professional manner.
Sales Associate
Urban Outfitters, Inc.
San Antonio
05.2017 - 11.2021
- Engaged customers through personalized service and product knowledge.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using point-of-sale systems.
- Assisted in inventory management and stock replenishment efforts.
- Handled customer inquiries and resolved issues promptly and professionally.
Education
GED -
Luther Burbank High School
San Antonio, TX05-2016
Skills
- Quality compliance
- Documentation management
- Internal auditing
- Quality assurance processes
- Team collaboration
- Guest interaction
- Attention to detail
- Effective communication
- Customer service
- Problem-solving skills
Timeline
Quality Assurance Specialist
Bluegreen Vacations
04.2024 - Current
Guest Service Representative
Bluegreen Vacations
11.2021 - 04.2024
Sales Associate
Urban Outfitters, Inc.
05.2017 - 11.2021
GED -
Luther Burbank High School