Deleisa Mackey, RN MSN
Houston,US
Summary
Dynamic multi-talented nursing professional offering over twelve years of experience in proven clinical knowledge, analysis, and medical knowledge to deliver superior care in high-pressure environments. Established in emergency psychiatric crisis, case management, and patient support including assessment and patient education.
Overview
12
12
years of professional experience
1
1
Certification
Work History
STAR+PLUS LTSS Level 1 Service Coordinator
Community Health Choice
Houston, TX
02.2024 - 05.2024
- Updated internal systems with information related to new or revised services.
- Developed strategies for improving customer experience with the organization's services.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Assisted in the development of training materials related to service coordination processes.
- Participated in professional development opportunities to stay informed on industry trends.
RN Case Manager II
Centene Corp/Superior Health Plan
Saint Louis, MO
08.2020 - 07.2023
- Assess the member's current health status, resource utilization, past and present treatment plan and services, prognosis, short and long term goals, treatment and provider options.
- Coordinate services between Primary Care Physician (PCP), specialists, medical providers, and nonmedical staff as necessary to meet the complete medical socio economic needs of clients.
- Facilitated member access to community based services.
- Monitor referrals made to community based organizations, medical care and other services to support the members' overall care management plan
- Actively participate in integrated team care management rounds.
- Direct care to participating network providers
- Performed duties independently, demonstrating advanced understanding of complex care management principles.
- Review and approve the initial and ongoing assessment and care plan to ensure requirements are met
- Coordinate service request/authorizations with UM and ensure agreement is aligned between the member, agency, and MCO.
Behavioral Health Nurse
Houston Behavioral Healthcare Hospital
Houston, TX
06.2018 - 03.2020
- Applied nursing expertise to meet needs of patients in challenging environment
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized Skills plans of care
- Quality Safety and Reporting Charge nurse responsibilities of monitoring unit, ensuring patient safety, checking any potential changes in health status.
- Facilitation of implementing patient's plan of care
- Group/Individual Therapy supervision and guidance
- Adherence to Sanitation methods, as necessary, to correct deviation from guidelines of established standards.
Behavioral Health Nurse
UT Health System-Harris County Psychiatric Center
Houston, TX
03.2015 - 07.2017
- Assesses each patient's medical and psychiatric Case Management needs, and provides professional nursing care in response to this assessment
- Directs and supervises delivery of care by other nursing team members (Psychiatric Techs) in inpatient psychiatric setting
- Assesses patient needs; plans and implements patient care activities; and evaluates patient's response to treatment
- Assists patients and their families in discharge planning, including instruction concerning medications, safety issues post-discharge, home care, potential problems, and appropriate follow-up for additional support needed.
Psychiatric Registered Nurse
Mental Health and Mental Retardation Authority
Houston, TX
01.2013 - 03.2015
- Management of patient's in acute psychiatric crisis
- Administration and proper documentation of emergency medications, and evaluation of responses
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions
- Coordination with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for appropriate facility placement.
Psychiatric Registered Nurse
St. Joseph's Medical Center
Houston, TX
01.2012 - 07.2013
- Performed patient assessments to monitor expected response to medications, altering treatment plans as needed
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
Education
Master's of Science in Nursing Leadership -
Grand Canyon University
Phoenix, AZ04.2019
Bachelors of Science in Nursing - Nursing
Prairie View A&M University
Houston, TX08-2011
Skills
- Program follow-up and assessment
- Resource Utilization
- Ongoing client support
- Needs Assessment
- Community resource expertise
- Family service plans
- Telephone communication
- MS Office expertise
- Meeting facilitation
- Goal Setting
- Detail orientation
- Client Advocacy
- Decision-Making
- Improvement plan knowledge
- Effective Communication
- Active Listening
- Problem-solving aptitude
- Professionalism
- Analytical Skills
- Problem-Solving
- Multitasking
- Interpersonal Communication
Certification
- Registered Nurse with Texas Board of Nursing
- Certified in Basic Life Support (BLS)
Affiliations
- Philanthropy
- Horticulture
- Research
Timeline
STAR+PLUS LTSS Level 1 Service Coordinator
Community Health Choice
02.2024 - 05.2024
RN Case Manager II
Centene Corp/Superior Health Plan
08.2020 - 07.2023
Behavioral Health Nurse
Houston Behavioral Healthcare Hospital
06.2018 - 03.2020
Behavioral Health Nurse
UT Health System-Harris County Psychiatric Center
03.2015 - 07.2017
Psychiatric Registered Nurse
Mental Health and Mental Retardation Authority
01.2013 - 03.2015
Psychiatric Registered Nurse
St. Joseph's Medical Center
01.2012 - 07.2013
Master's of Science in Nursing Leadership -
Grand Canyon University
Bachelors of Science in Nursing - Nursing
Prairie View A&M University