Deleisa Mackey, RN MSN
Houston,US
Summary
Dynamic multi-talented nursing professional offering over twelve years of experience in proven clinical knowledge, analysis, and medical knowledge to deliver superior care in high-pressure environments. Established in emergency psychiatric crisis, case management, and patient support including assessment and patient education.
Overview
12
12
years of professional experience
1
1
Certification
Work History
STAR+PLUS LTSS Level 1 Service Coordinator
Community Health Choice
Houston , TX
2024.02 - 2024.05
- Updated internal systems with information related to new or revised services.
- Developed strategies for improving customer experience with the organization's services.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Assisted in the development of training materials related to service coordination processes.
- Participated in professional development opportunities to stay informed on industry trends.
RN Case Manager II
Centene Corp/Superior Health Plan
Saint Louis , MO
2020.08 - 2023.07
- Assess the member's current health status, resource utilization, past and present treatment plan and services, prognosis, short and long term goals, treatment and provider options.
- Coordinate services between Primary Care Physician (PCP), specialists, medical providers, and nonmedical staff as necessary to meet the complete medical socio economic needs of clients.
- Facilitated member access to community based services.
- Monitor referrals made to community based organizations, medical care and other services to support the members' overall care management plan
- Actively participate in integrated team care management rounds.
- Direct care to participating network providers
- Performed duties independently, demonstrating advanced understanding of complex care management principles.
- Review and approve the initial and ongoing assessment and care plan to ensure requirements are met
- Coordinate service request/authorizations with UM and ensure agreement is aligned between the member, agency, and MCO.
Behavioral Health Nurse
Houston Behavioral Healthcare Hospital
Houston , TX
2018.06 - 2020.03
- Applied nursing expertise to meet needs of patients in challenging environment
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized Skills plans of care
- Quality Safety and Reporting Charge nurse responsibilities of monitoring unit, ensuring patient safety, checking any potential changes in health status.
- Facilitation of implementing patient's plan of care
- Group/Individual Therapy supervision and guidance
- Adherence to Sanitation methods, as necessary, to correct deviation from guidelines of established standards.
Behavioral Health Nurse
UT Health System-Harris County Psychiatric Center
Houston , TX
2015.03 - 2017.07
- Assesses each patient's medical and psychiatric Case Management needs, and provides professional nursing care in response to this assessment
- Directs and supervises delivery of care by other nursing team members (Psychiatric Techs) in inpatient psychiatric setting
- Assesses patient needs; plans and implements patient care activities; and evaluates patient's response to treatment
- Assists patients and their families in discharge planning, including instruction concerning medications, safety issues post-discharge, home care, potential problems, and appropriate follow-up for additional support needed.
Psychiatric Registered Nurse
Mental Health and Mental Retardation Authority
Houston , TX
2013.01 - 2015.03
- Management of patient's in acute psychiatric crisis
- Administration and proper documentation of emergency medications, and evaluation of responses
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions
- Coordination with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for appropriate facility placement.
Psychiatric Registered Nurse
St. Joseph's Medical Center
Houston , TX
2012.01 - 2013.07
- Performed patient assessments to monitor expected response to medications, altering treatment plans as needed
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
Education
Master's of Science in Nursing Leadership -
Grand Canyon University
Phoenix, AZ04.2019
Bachelors of Science in Nursing - Nursing
Prairie View A&M University
Houston, TX2011-08
Skills
- Program follow-up and assessment
- Resource Utilization
- Ongoing client support
- Needs Assessment
- Community resource expertise
- Family service plans
- Telephone communication
- MS Office expertise
- Meeting facilitation
- Goal Setting
- Detail orientation
- Client Advocacy
- Decision-Making
- Improvement plan knowledge
- Effective Communication
- Active Listening
- Problem-solving aptitude
- Professionalism
- Analytical Skills
- Problem-Solving
- Multitasking
- Interpersonal Communication
Certification
- Registered Nurse with Texas Board of Nursing
- Certified in Basic Life Support (BLS)
Affiliations
- Philanthropy
- Horticulture
- Research
Timeline
STAR+PLUS LTSS Level 1 Service Coordinator
Community Health Choice
2024.02 - 2024.05
RN Case Manager II
Centene Corp/Superior Health Plan
2020.08 - 2023.07
Behavioral Health Nurse
Houston Behavioral Healthcare Hospital
2018.06 - 2020.03
Behavioral Health Nurse
UT Health System-Harris County Psychiatric Center
2015.03 - 2017.07
Psychiatric Registered Nurse
Mental Health and Mental Retardation Authority
2013.01 - 2015.03
Psychiatric Registered Nurse
St. Joseph's Medical Center
2012.01 - 2013.07
Master's of Science in Nursing Leadership -
Grand Canyon University
Bachelors of Science in Nursing - Nursing
Prairie View A&M University
- Registered Nurse with Texas Board of Nursing
- Certified in Basic Life Support (BLS)
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