Delena Broyles
Gilbert,Arizona
Summary
An associate who aimed for consistent order accuracy, and good customer service. Focused on delivering excellent service for in-store/curbside pick up customers. Comfortable using technology tools such as mobile applications and scanners to complete orders.
Overview
3
3
years of professional experience
Work History
Digital Personal Shopper
Walmart
01.2022 - 09.2023
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Frozen Food Associate
Target
02.2021 - 10.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Labeling discounted meat and throwing away any meat close to expiring.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Arts -
Maricopa Community Colleges - Chandler-Gilbert Community College
Gilbert, AZ12.2023
High School Diploma -
Mesquite High School
Gilbert, AZ05.2021
Skills
- Positive Attitude
- Planning and Organization
- Customer Service
- Heavy Lifting
- Online ordering familiarity
- Verifying Order Accuracy
- Flexible Schedule
Languages
English
Native or Bilingual
ASL
Native or Bilingual
Timeline
Digital Personal Shopper
Walmart
01.2022 - 09.2023
Frozen Food Associate
Target
02.2021 - 10.2021
Associate of Arts -
Maricopa Community Colleges - Chandler-Gilbert Community College
High School Diploma -
Mesquite High School