Delena Daniels
Suffolk
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Greatly manages administrative functions while delivering thorough answers and solutions to foster exceptional experiences. Strong attention to detail, excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Valerie Beverley Agency- Divine Insurance Group
01.2022 - Current
- Maintains high standards of customer service by building relationships with clients; building policies for their current Property and Casualty insurance needs.
- Responds to customer calls swiftly to resolve issues and answer questions; listen and scheduling fact-finding appointments when necessary.
- Maintains computer and physical filing systems, invoicing systems, and proper communications between industries such as mortgage and lending companies, clients and real estate professionals.
- Manages many office operations while scheduling appointments and meeting clientele needs.
- Manages day to day office operations with no assistance while maintaining job responsibility as a producer.
Business Office Associate/Service Operator
Car Max
05.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled 20+ customers daily for service appointments and provided exceptional customer service to ensure satisfaction from start to finish in every transaction.
- Ensured large sums of money from sales or down payments for purchases were handled properly and securely for deposit each day on shift.
U.S. Navy Ombudsman
Coastal Riverine Group One
01.2019 - 06.2020
- Provided emergency response in crisis situations where warranted.
- Provided resources to military families in need whom were associated with Coastal Riverine Group One.
- Performed as liaison between Command and families of service members when important information needed to be disseminated to families from command in event service members were out of area or deployed.
Pharmacy Technician; Prior Authorizations
A-Line Staffing/ CVS
05.2015 - 02.2016
- Communicated with 25 or more patients daily to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered more than 50 incoming phone calls daily and addressed questions from customers and healthcare providers.
- Processed prior authorization requests for a major prescriptions insurance company on behalf of patients and health care provider offices.
- Provided peace of mind to patients and health provider offices ensuring requests would be handled in timely and orderly fashion.
Education
Bachelor of Science - Nursing
Arizona College of Nursing - Chesapeake
Chesapeake, VA08.2026
Vocational Certification - Pharmacy Technician
Northwest Vista College
San Antonio, TX05.2015
Skills
- Organization and Time management
- Flexible and Adaptable
- Maintain and develop vendor relationships
- Quotes and Sales
- Clerical, to include -but not limited to- filing, invoice understanding, procedure documentation
- Track and Report Project Status
- Computer skills with proficiency in Excel, Word and other Windows Based Programs
- Multitasking abilities
- Leadership
- Conflict resolution
- Written Communication
- Keyboard approx 85-90 wpm
Certification
- Insurance Producer - December 2021 to present
National Producer Number - 19811299
Virginia State License Number - 1282933
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Insurance Producer
Valerie Beverley Agency- Divine Insurance Group
01.2022 - Current
Business Office Associate/Service Operator
Car Max
05.2019 - 07.2020
U.S. Navy Ombudsman
Coastal Riverine Group One
01.2019 - 06.2020
Pharmacy Technician; Prior Authorizations
A-Line Staffing/ CVS
05.2015 - 02.2016
Bachelor of Science - Nursing
Arizona College of Nursing - Chesapeake
Vocational Certification - Pharmacy Technician
Northwest Vista College
- Insurance Producer - December 2021 to present
National Producer Number - 19811299
Virginia State License Number - 1282933
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