Chelsie Miller
Gadsden,AL
Summary
Licensed Insurance Producer with 8 years of experience in customer service, sales, and marketing. Proficient in CRM software and insurance policy management, demonstrating strong negotiation skills. Managed high-volume inbound calls and developed effective marketing strategies. Holds an active property and casualty insurance license with a focus on delivering expert insurance solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
The Miller Agency
Huntsville, AL
05.2024 - 09.2025
- Cultivated client relationships, providing tailored solutions to meet diverse insurance needs.
- Prepared quotes for auto, home, umbrella, and commercial insurance coverage.
- Created comprehensive insurance proposals and policy documents to clearly communicate coverage options.
- Educated clients on policy terms, conditions, and coverage details.
- Explained coverage options to potential policyholders and addressed inquiries.
- Resolved billing discrepancies between customers and insurers promptly.
- Processed policy renewals, cancellations, and endorsements efficiently.
- Leveraged CRM software to organize client data, coordinate follow-ups, and enhance lead tracking.
Private Nanny
Nanny Popping Inc
Madison, AL
03.2023 - 05.2024
- Cultivated safe, nurturing environments fostering exploration and development for children.
- Planned engaging activities promoting overall growth and learning in young learners.
- Prepared nutritious meals customized to meet dietary needs and preferences.
- Coordinated daily schedules to facilitate smooth transitions between activities.
- Engaged with parents to provide updates on children's progress and address individual needs.
- Assisted with homework and educational tasks to enhance learning outcomes.
- Applied behavioral strategies to promote positive social interactions among children.
Licensed Sales Producer
Way.com
09.2021 - 05.2023
- Exceeded company sales goals for new policy acquisitions through targeted strategies that increased client engagement.
- Consistently achieved monthly sales targets through effective presentations of insurance products and benefits.
- Developed customized insurance solutions to meet diverse client needs.
- Guided clients in developing risk management strategies aligned with specific objectives, enhancing their overall protection.
- Cultivated strong client relationships that improved loyalty and increased retention rates.
- Maintained accurate records of client interactions, ensuring up-to-date communications and policy information.
- Participated in ongoing training to remain current on industry trends and compliance regulations.
Virtual Community Experience Instructor
CDD NCA, INC
Decatur, AL
08.2020 - 09.2021
- Employed technology tools like online learning platforms and multimedia presentations to enhance educational experiences.
- Developed strategies to enhance learner engagement during remote instruction sessions, fostering a more interactive learning environment.
- Applied active listening skills to identify individual learner challenges and deliver tailored support.
- Facilitated decision-making skills, public safety, social engagement, and employment acquisition for over 30 group homes in North Alabama, improving community resource access.
Licensed Insurance Producer
Allstate Insurance: The Higdon Group
Huntsville, AL
12.2017 - 10.2020
- Cultivated client relationships to enhance service delivery and support insurance needs.
- Educated clients on policy features, exclusions, deductibles, and premiums for informed decision-making.
- Assisted clients in claims processing by gathering documentation and coordinating with insurance companies.
- Performed annual policy reviews to identify changes in client circumstances and adjust coverage accordingly.
- Leveraged CRM software to track leads, organize client information, and optimize follow-up scheduling.
- Maintained accurate records of client interactions, policies sold, premiums collected, and commissions earned.
Project Engineer, Marketing Manager
Collective Fruition, LLC.
Huntsville, AL
04.2018 - 12.2019
- Developed and executed social media strategies that increased brand awareness and engagement across multiple platforms.
- Managed social media accounts by creating content, scheduling posts, and monitoring performance to enhance overall effectiveness.
- Collaborated with cross-functional teams to ensure alignment of social media efforts with marketing objectives.
- Created engaging visual content, including graphics, images, and videos, to elevate brand presence.
Insurance Office Manager
Bishop, Cannon, & Stacy Insurance
Decatur, AL
03.2014 - 11.2017
- Cultivated strong client relationships through consistent communication, enhancing client satisfaction and retention.
- Collaborated with agents and brokers to address client concerns, ensuring timely policy updates and improved client trust.
- Resolved escalated customer complaints using exceptional problem-solving skills, leading to increased customer loyalty.
- Resolved billing discrepancies and payment issues to maintain accurate account balances.
Education
High School Diploma -
West Morgan High School
Trinity, AL05.2010
Some College (No Degree) -
Harding University
Searcy, ARSkills
- Sales assistance and customer service
- Policy writing and management
- Quote preparation and CRM utilization
- Problem solving and active listening
- Time management and organization
- Effective communication and rapport building
- Email marketing strategies
- Insurance product expertise and retention
- Claims information gathering
- Client relationship management
- Data entry
- Communication skills
Certification
Property & Casualty Insurance Producer License
Timeline
Licensed Insurance Producer
The Miller Agency
05.2024 - 09.2025
Private Nanny
Nanny Popping Inc
03.2023 - 05.2024
Licensed Sales Producer
Way.com
09.2021 - 05.2023
Virtual Community Experience Instructor
CDD NCA, INC
08.2020 - 09.2021
Project Engineer, Marketing Manager
Collective Fruition, LLC.
04.2018 - 12.2019
Licensed Insurance Producer
Allstate Insurance: The Higdon Group
12.2017 - 10.2020
Insurance Office Manager
Bishop, Cannon, & Stacy Insurance
03.2014 - 11.2017
High School Diploma -
West Morgan High School
Some College (No Degree) -
Harding University