Summary
Overview
Work History
Education
Skills
Timeline
Generic

Umaima Younus

Plainfield,IL

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Insightful Insurance Sales Agent bringing 1 year of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement. Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.

Overview

2
2
years of professional experience

Work History

Licensed Insurance Producer

Tri-County Insurance Company, Inc
07.2023 - Current
  • Licensed in IL for Property & Casualty Insurance.
  • Routinely met with insured's in office or over the phone to review and thoroughly discuss coverages, options and features of policies.
  • Quoted and bound Auto, Home, Umbrella, Boat owners, Landlord, and Motorcycle.
  • Prioritizing customer service and customer retention.
  • Generated quotes and proposals for clients to match individual needs.
  • Followed up promptly with interested clients to close sales.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

Sales Associate

Walmart
01.2023 - 07.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.

Sales Associate

Kohls
10.2022 - 01.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.

Retail Sales Associate

Rue 21
05.2022 - 06.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Cashier

Best Buy
10.2021 - 06.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Associate of Business Administration -

Joliet Junior College
Joliet, IL
05.2025

High School Diploma -

Plainfield South Highschool
7800 Caton Farm Rd, Plainfield, IL 60586
05.2023

Skills

  • Customer Service
  • POS System Operation
  • Merchandising Knowledge
  • Order Processing
  • Self-Checkout Assistance
  • Sales and Marketing
  • Flexible Schedule
  • Positive and Professional
  • Fraud Detection
  • Policy Management
  • Team Training and Development
  • Email Marketing
  • Client Relationship Management
  • Insurance Sales Expertise
  • New Agent Training
  • Client Retention
  • Active listening
  • Customer service
  • Organizational skills
  • Decision making
  • Time management
  • Policy analysis
  • Networking abilities
  • Problem solving

Timeline

Licensed Insurance Producer

Tri-County Insurance Company, Inc
07.2023 - Current

Sales Associate

Walmart
01.2023 - 07.2023

Sales Associate

Kohls
10.2022 - 01.2023

Retail Sales Associate

Rue 21
05.2022 - 06.2022

Cashier

Best Buy
10.2021 - 06.2022

Associate of Business Administration -

Joliet Junior College

High School Diploma -

Plainfield South Highschool

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Umaima Younus