RANDY GHARFA
San Jose,VA
Summary
Hardworking professional with experience in sales and customer service. Excellent communicator with strong interpersonal and problem-solving skills. Proven ability to build relationships with customers, identify needs and provide comprehensive insurance coverage.
Overview
24
24
years of professional experience
Work History
Licensed Insurance Producer
Globe Life/American Income Life
Walnut Creek, CA
01.2025 - 12.2025
- Identified gaps in existing coverage and recommended additional services to meet customer needs.
- Provided policy reviews and suggested additions or other changes.
- Attended training courses and workshops to gain additional industry knowledge.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Calculated quotes and educated potential clients on insurance options.
Customer Service Representative
Conduent Business Services
San Francisco, CA
02.2019 - 09.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved customer complaints with empathy and understanding.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Notated all customer interactions in Vector to maintain accuracy, track requests, and process service requests.
Operations Assistant
Naser Distributors
San Jose, CA
06.2010 - 09.2018
- Managed day-to-day business operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and at special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Managed all accounts receivable duties, invoicing and researching the accuracy of all chargebacks and issuing credits.
- Keyholder. Responsible for putting together and transporting daily deposits averaging $250k.
Timeshare Sales Representative
Wyndham Destinations
San Francisco, CA
02.2002 - 01.2009
- Conducted sales presentations to prospects with interest in vacation ownership, averaged 12% closing.
- Maintained consistent presence and awareness on sales floor to assist closing managers.
- Served client needs while generating referral leads.
- Awards recognition for superior sales performance, at corporate, regional and local sales levels.
- Engaged with customers to promptly and effectively build rapport and lasting relationships.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor of Science (B.S.) - Business Administration and Marketing
San Jose State University
San JoseSkills
- Client relationship management
- Goal oriented approach
- Customer follow-up
- Licensed insurance agent
- Customer service
- Operations management
- Team collaboration
- Upselling
- Negotiation
- Reliability
- Call center customer service
Timeline
Licensed Insurance Producer
Globe Life/American Income Life
01.2025 - 12.2025
Customer Service Representative
Conduent Business Services
02.2019 - 09.2024
Operations Assistant
Naser Distributors
06.2010 - 09.2018
Timeshare Sales Representative
Wyndham Destinations
02.2002 - 01.2009
Bachelor of Science (B.S.) - Business Administration and Marketing
San Jose State University
Licenses
California Proucer License:
Life & Health
Xcel Solutions
California Producer License:
Property & Casualty
Upward Bound Training