Delena Greenwood
Henniker,NH
Summary
Proven leader and efficient multitasker, I excel in fast-paced environments, evident from my role at Dunkin' Brands where I enhanced team performance and customer satisfaction. Skilled in shift management and exceptional customer service, I consistently boost sales and foster positive team dynamics. My approach combines strong work ethic with effective communication, driving success and development.
Overview
2025
2025
years of professional experience
Work History
Shift Leader
Dunkin' Brands
10.2020 - Current
- Distributed tasks and managed team responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Delivery Driver
Amazon
07.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Dinner Server
Margaritas
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Anticipated guest needs by refilling drinks proactively and offering additional items when appropriate, elevating overall dining experience quality.
- Consistently met or exceeded upselling goals through persuasive promotion of daily specials and beverage options.
- Maximized table turnover rates by promptly clearing dishes and resetting tables after guest departure.
Education
High School Diploma -
Merrimack Valley Highschool
Penacook, NH06.2017
Skills
- Strong work ethic
- Cleanliness
- Order taking
- Food safety awareness
- Memory retention
- Efficient movement
- Professional appearance
- Customer service
- Multitasking and organization
- Exceptional customer service
- Team collaboration
- Cash handling
- Task prioritization
- Shift management
- Suggestive selling
- Positive and professional
Timeline
Delivery Driver
Amazon
07.2024 - 08.2024
Shift Leader
Dunkin' Brands
10.2020 - Current
Dinner Server
Margaritas
High School Diploma -
Merrimack Valley Highschool
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