Delenda Mendes
Beccles,Suffolk
Summary
A positive, hospitable and hard-working individual who has a passion for connecting with people and has high standards of personal appearance and hygiene. Is keen to learn about what your business does in order to provide the best customer experience, ensuring a memorable experience to enhance the warm, welcoming atmosphere of your café.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Cashier
Beccles Fish Bar
Beccles, Suffolk
07.2024 - 02.2025
- I processed over 200 incoming orders, maintained a clean and organised workspace, worked closely with the kitchen and front-of-house
- This has led me to obtain excellent communication skills and empathy as I warmly greeted customers and efficiently took orders, showcasing my excellent customer service skills
Cashier
01.2023 - 03.2023
- Provided customer service via telephone calls and in person by smoothly processing incoming orders
- Accurately met customer needs by confirming their order, ensuring no mistakes are made
Education
A levels - Biology, Chemistry, Maths
Sir John Leman Sixth Form
09.2024 - 03.2025
GCSEs - French, Spanish, Combined Science, History, Maths, English Literature, English Language, Religious studies, Business
Sir John Leman High School
09.2019 - 07.2024
Skills
- Teamwork - Assisted colleagues with processing incoming orders, excellent collaboration with front of house for opening and closing procedures
- Organising - Demonstrates an academic attendance record of 99% showcasing punctuality, commitment and strong work ethic
- Time management - Efficiently completes tasks, maintains clean workspace, and assists colleagues to ensure seamless business operations
- Communication - Greeting customers in a friendly and polite manner, providing a warm welcome in a friendly atmosphere Handled customer queries and complaints with accuracy ensuring customer needs are at heart
- Working under pressure - Processed orders with high accuracy and consistency, despite customer queues Sympathised with long waiting times but acknowledged the importance of serving high quality food with precision
- Responsibility - Operating the cash register, accurately handling cash or cashless transactions and providing payment receipts Maintaining a hygienic environment by cleaning surfaces and equipment regularly
- Independence - As well as being a great team-player, I am happy to work independently on my own For example, I rarely need the help of others and can efficiently execute tasks
Affiliations
- Hanging out with friends
- Swimming
- Learning a language
- Going for walks in nature
Timeline
A levels - Biology, Chemistry, Maths
Sir John Leman Sixth Form
09.2024 - 03.2025
Cashier
Beccles Fish Bar
07.2024 - 02.2025
Cashier
01.2023 - 03.2023
GCSEs - French, Spanish, Combined Science, History, Maths, English Literature, English Language, Religious studies, Business
Sir John Leman High School
09.2019 - 07.2024
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