Delfene Guillory
Humble,TX
Summary
Offering abilities in documentation review, relationship management, and credit analysis. Experienced in loan underwriting and portfolio management, ensuring compliance with applicable regulations. Bringing strong skills in credit scoring and accurate loan processing to support financial operations and customer satisfaction.
Overview
3
3
years of post-secondary education
22
22
years of professional experience
Work History
INDIRECT LENDING SPECIALIST
Stellantis
Houston, Tx
06.2022 - 04.2023
- Assessed loan applications to determine eligibility for approval or denial.
- Verified financial data for accuracy and consistency to support loan decisions.
- Ensured collection of all required documents from dealership for loan
- Prepared loan closing packages for review by management staff.
- Maintained accurate records of loan transactions in compliance with regulations.
CONSUMER LOAN OFFICER
CSE
Lake Charles, LA
01.2021 - 12.2021
- Evaluated loan applications and determined approval based on comprehensive risk assessment, contributing to effective credit management.
- Identified potential risks in consumer loans and documented findings to support informed lending decisions.
- Maintained accurate loan status records to ensure compliance with laws and regulations, facilitating smooth loan processing.
- Performed detailed calculations to verify the accuracy of monthly payments due from customers.
- Call member with decision.
- Developed relationships with clients to enhance customer satisfaction and retention.
LOAN PROCESSOR / BACK UP LOAN OFFICER
Southwest Louisiana Credit Union
Lake Charles, LA
01.2016 - 01.2021
- Processed CUCA loans for timely approval and compliance
- Received and processed loan applications for timely approvals
- Prepared loan documents ensuring compliance and accuracy for loan officer review
- Disbursed funds for approved loans
- Processed Letters of Credit for dealerships to facilitate financing transactions
- Conducted title research and verification
- Consult with customers on bank products and services
- Comply with all operational, security and control policies and procedures
- Filed completed packages quickly and efficiently.
SALES LEADER
Pier 1 Imports
Lake Charles, LA
01.2015 - 07.2016
- Coached team members to enhance skills and improve overall performance.
- Contributed to achieving store goals through effective team collaboration.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Handled freight processing efficiently
- Opening/Closing of the store
- Counting down cash drawer
- Making deposits
- Process payroll at the end of the week
MEMBER SERVICES REPRESENTATIVE II
Jefferson Financial FCU
Lake Charles, LA
01.2009 - 03.2016
- Process range of retail and commercial transactionss
- Advised customers on bank products and services to meet their needs
- Initiate and open new accounts
- Process range of retail and commercial transaction
- Processed and verified loan and mortgage payments for accuracy
- Input loan documents and submit to underwriter
- Input loan documents and submit to underwriter
- Processed orders for ATM and debit cards
- Comply with all operational, security and control policies and procedures
ASSISTANT STORE MANAGER
PIER 1 IMPORTS
Lake Charles, LA
01.2004 - 06.2008
- Coached team members to develop skills and improve service quality
- Resolved customer complaints to enhance satisfaction and loyalty
- Collaborated with team members to achieve store goals and improve overall performance
- Opening/Closing of the store
- Counting down cash drawer
- Making deposits
- Processing freight
- Assisted in managing store operations and maintaining visual merchandising standards.
OFFICE MANAGER
Kingdom Alarms
Lake Charles, LA
01.2001 - 06.2004
- Scheduled appointments to optimize office workflow and client engagement
- Processed customer billing to ensure accurate and prompt payments
- Answered phones to facilitate communication and customer inquiries
- Account payable/ receivable
- Filing
Education
HIGH SCHOOL DIPLOMA -
Washington Marion High School
Lake Charles, La 08.1991 - 05.1994
Skills
- Credit evaluation
- Risk assessment
- Document review
- Client relationship management
- Document collection
- Financial data verification
- Loan assessment
- Loan package preparation
- Credit management
- Compliance knowledge
- Loan processing
- Problem solving
- Loan document preparation
Timeline
INDIRECT LENDING SPECIALIST
Stellantis
06.2022 - 04.2023
CONSUMER LOAN OFFICER
CSE
01.2021 - 12.2021
LOAN PROCESSOR / BACK UP LOAN OFFICER
Southwest Louisiana Credit Union
01.2016 - 01.2021
SALES LEADER
Pier 1 Imports
01.2015 - 07.2016
MEMBER SERVICES REPRESENTATIVE II
Jefferson Financial FCU
01.2009 - 03.2016
ASSISTANT STORE MANAGER
PIER 1 IMPORTS
01.2004 - 06.2008
OFFICE MANAGER
Kingdom Alarms
01.2001 - 06.2004
HIGH SCHOOL DIPLOMA -
Washington Marion High School
08.1991 - 05.1994