MaKayla “Marie” Ramos
Cheyenne,WY
Summary
Dynamic individual with hands-on experience in the financial industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Indirect Lending Specialist
Blue Federal Credit Union
08.2019 - 11.2025
- Analyzed loan applications to ensure compliance with internal policies and regulations.
- Developed and implemented training programs for new indirect lending staff.
- Collaborated with dealerships to streamline the loan approval process, enhancing customer satisfaction.
- Managed relationships with third-party vendors to optimize loan origination systems and tools.
- Led initiatives to improve operational efficiency within the indirect lending department.
- Reviewed and revised lending policies to align with industry standards and regulatory changes.
- Coordinated cross-departmental efforts to support strategic growth in indirect lending offerings.
- Trained and mentored new team members on indirect lending processes, resulting in more efficient and cohesive work environment.
Member Solutions Specialist
Blue Federal Credit Union
09.2014 - 08.2019
- Managed high-volume collections through effective communication and negotiation techniques.
- Developed and implemented strategies to improve recovery rates on outstanding accounts.
- Trained and mentored new team members on best practices in collections processes.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Facilitated payment arrangements with clients, fostering positive relationships while achieving financial goals.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
High School Diploma -
Julesburg High School
Julesburg, COSkills
- Documentation review
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Verbal and written communication
- Microsoft office
- Data entry
- Team building
- Task prioritization
- Loan underwriting
- Credit analysis
- Relationship management
- Teamwork and collaboration
Timeline
Indirect Lending Specialist
Blue Federal Credit Union
08.2019 - 11.2025
Member Solutions Specialist
Blue Federal Credit Union
09.2014 - 08.2019
High School Diploma -
Julesburg High School