Kristan Hicks
Medford
Overview
11
11
years of professional experience
Work History
Lending / Title Specialist / Indirect Funding Specialist
Rogue Credit Union
Medford
08.2022 - Current
- Maintenance on existing loans
- Title work on autos, boats, RVs
- Payment maintenance on loans
- Help QC with new product testing
- Daily / weekly / monthly reports
- Book indirect loans from dealerships
- Book 3rd party loans and leases
- Sending funding delays
- Sell loan pools to other institutions
Assistant Office Manager / Title Clerk
Mercedes Benz of Medford
Medford
12.2021 - 08.2022
- Handle the money drawers and bank deposits
- Process all title work for new, used, wholesale vehicles
- Input all incoming vehicles
- Make the schedule for all employees
- Assisted with daily office operations and administrative tasks.
- Supported staff with onboarding and training procedures for new hires.
- Processed invoices from vendors in an accurate and timely manner.
Service Coordinator / Used Car Title Clerk
Butler Kia/ Butler Acura
Medford
02.2019 - 12.2021
- Oversaw management of loaner and rental car inventory for optimal availability.
- Coordinated customer service appointments at a leading automotive dealership.
- Processed payments for service and parts transactions efficiently.
- Handled incoming calls and inquiries from customers regarding services offered.
- Facilitated title work among four stores for used, wholesale, and auction vehicles.
- Oversaw used car inventory management
- Ensured compliance with state regulations and dealership policies.
Receptionist
Lithia Motors
Medford
01.2018 - 02.2019
- Scheduled service appointments to maximize operational efficiency.
- Processed payments accurately and promptly.
- Handled incoming calls to address customer inquiries effectively.
Server / Trainer / Host
Texas Roadhouse
Medford
04.2014 - 05.2018
- Serve / clean tables
- Take payments
- Greet customers / add to wait list
- Handle To Go orders
- Manage the seating queue.
- Trained new servers on menu knowledge and customer service techniques.
- Cultivated a positive work environment through team-building activities and support.
Education
Phlebotomy Degree - Phlebotomy
Rogue Community College
Medford, OR06-2020
High School Diploma -
Crater High School
Central Point06-2016
Skills
- Money handling
- Title processing
- Loan documentation
- Quality control
- Customer service
- Reporting skills
- Time management
- Legal document review
- Attention to detail
- Ability to collaborate effectively
- Reports
Timeline
Lending / Title Specialist / Indirect Funding Specialist
Rogue Credit Union
08.2022 - Current
Assistant Office Manager / Title Clerk
Mercedes Benz of Medford
12.2021 - 08.2022
Service Coordinator / Used Car Title Clerk
Butler Kia/ Butler Acura
02.2019 - 12.2021
Receptionist
Lithia Motors
01.2018 - 02.2019
Server / Trainer / Host
Texas Roadhouse
04.2014 - 05.2018
Phlebotomy Degree - Phlebotomy
Rogue Community College
High School Diploma -
Crater High School
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