Delfina Gonzalez Cancino
GardaWorld Security
LOSANGELES,CA
1
Language
1
Certification
6
years of professional experience
Results-driven Security Supervisor with expertise in team leadership, security personnel training, and CCTV monitoring. Proven ability to enhance incident response times and develop effective security policies.
Work History
Security Supervisor
3 Years 10 Months- Developed and implemented security policies that improved incident response time by enhancing reporting systems.
- Trained and mentored junior security personnel on effective surveillance techniques and emergency response.
- Conducted regular risk assessments to identify vulnerabilities and recommend proactive measures for mitigation.
- Supervised daily security operations, ensuring compliance with protocols and procedures.
- Developed and implemented security training programs for team members to enhance performance.
- Managed security personnel schedules, optimizing workforce allocation for maximum coverage.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Receptionist
5 Years 6 Months- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and tax professionals to streamline workflow.
- Maintained accurate records of client interactions and transactions using H&R Block systems.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for daily functions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Security Officer
1 Year 10 Months- Conducted regular patrols to identify security risks and respond proactively to incidents.
- Implemented security protocols, enhancing response times and improving incident management procedures.
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Collaborated with law enforcement during emergency situations to maintain public safety and order.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Education
High School Diploma
- Honor Roll [Junior and 2021]
- [4.0] GPA
Skills
CCTV monitoring
Surveillance monitoring
Team leadership
Incident management
Staff management
Customer service
Incident reporting
Certification
- [CPR, AED and choking], [GardaWorld]
Languages
Spanish
Native or Bilingual
Timeline
Security Supervisor
GardaWorld Security
11.2022 - CurrentRead More
Security Officer
Securitas Security Services
01.2021 - 11.2022Read More
Receptionist
H&r Block
07.2020 - 01.2026Read More
Esteban Torres Humanitas Academy of Arts & Technology
High School Diploma
Read More