Delia Aguilar
Glendale,Arizona
Summary
Motivated and highly professional Sr. Fraud Analyst with 1+ years of experience. A conscientious and hard-working team player seeking to leverage my skills in the Litigation Operations Support Analyst position with Bank of America.
Overview
4
4
years of professional experience
Work History
Wealth Management Sr. Fraud Analyst
Bank of America
04.2024 - Current
- Respond to client inquiries regarding fraud alerts by reviewing recent account transactions to verify legitimacy and assess potential unauthorized activity.
- Conduct detailed transaction reviews to determine whether a fraud claim or billing dispute should be submitted, ensuring accuracy and compliance with internal procedures.
- Use probing questions to gather key information from clients, identifying possible sources of unauthorized transactions and mitigating further risk.
- Contact: Brent Beeman - Manager (602) 885-2380
Operations Generalist
Bank of America
11.2021 - 04.2024
- Handle complex transactions, ensuring accuracy and compliance with internal policies.
- Initiate outbound calls to clients in cases where documentation is incomplete or inaccurate.
- Coordinate with other teams and external organizations to ensure seamless transaction processing.
- Contact: Dana Rusiski - Manager (915) 504-9490
Education
Retail Pharmacy in Customer Service
Rio Salado Community College
12.2014
Broadband Telecommunications in Account Service
Rio Salado Community College
12.2013
Skills
- Goal Oriented
- Future Focused
- Persistence
- Long-term Thinking
- Problem Solver
- Time Management
- Patient
- Adapt to Change
- Attentiveness
Accomplishments
- Top 7% performance (Q1 & Q4), 01/01/23 - 12/31/23, Performed in the top 7% in my department during Q1 2023 & Q2 2023.
Timeline
Wealth Management Sr. Fraud Analyst
Bank of America
04.2024 - Current
Operations Generalist
Bank of America
11.2021 - 04.2024
Retail Pharmacy in Customer Service
Rio Salado Community College
Broadband Telecommunications in Account Service
Rio Salado Community College