Jordan Culp-freeman
Newark,DE
Summary
Experienced fraud analyst with over 4 years in fraud detection and prevention, risk mitigation and data analysis. Proven track record of intercepting fraudulent transactions totaling over 2 million dollars and identifying fraud with 87% accuracy. Exceptional teamwork and leadership resulting in a 25% decrease in fraudulent transactions. Detailed professional showcasing strong commitment to staying abreast of current fraud trends and prevention technologies.
Overview
5
5
years of professional experience
Work History
Senior Fraud Analyst Wealth Management
Bank of America Merrill Lynch
06.2024 - Current
- Spearheaded initiatives assisting Wealth Clients with Wire transfer, ACH, Account Takeover, Credit Card and Debit Card Fraud.
- Ensured compliance with industry regulations by completing thorough due diligence on all client transactions and documentation.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Senior Fraud Analyst II
Bank of America
02.2022 - 06.2024
- Monitor and decision fraud alerts to mitigate client and bank loss
- Analyze and interpret raw data to detect patterns in fraudulent activity
- Identified fraudulent activity with over 87% accuracy
- Identifying and implementing process improvement initiatives
- Aggregate multiple sources of information and details to communicate high-level story quickly, succinctly, and effectively.
Reservation Sales Specialist
Delta Airlines
07.2021 - 02.2022
- Collaborated with marketing team to develop promotional offers tailored to specific customer segments, increasing reservations by 17% for third quarter profit.
- Provided high level of customer service to clients using effective communication and interpersonal skills.
- Contributed to overall sales strategies by providing input on target markets, seasonal promotions and product development ideas based on customer feedback.
- Consistently exceeding performance targets by demonstrating keen attention to detail and strong analytical skills.
Law Enforcement Officer
Clayton County Police Department
04.2019 - 10.2020
- Talked regularly with citizens to establish rapport and become familiar presence in area to strengthen communication and trust.
- Investigated and reported crimes, accidents, offenses and damage property.
- Gathered necessary information for court appearances and testified under oath in court.
- Prepared comprehensive reports detailing investigative findings, supporting effective prosecutorial efforts in court cases.
- Conducted surveillance operations for intelligence gathering and drug interdiction leading to successful apprehension of suspects under T.I.G.E.R. UNIT.
Education
Bachelor’s in Criminal Justice -
Bethune Cookman College
Daytona Beach, FLSkills
- Expertise in fraud detection and prevention Proven success with risk assessment, process development and implementation Impeccable time management, critical thinking and problem-solving skills Great attention to detail and accuracy Highly skilled in collaboration, coaching, training and customer complaint and resolution
- Extensive experience with Microsoft Office, Flash, Lexis Nexus, BASS, ePIC, TABLEAU, MasterCard Connect, VROL, VCAS, ICDP, STACI, SYNERGY
- Proficient in SAS/SQL
Leadership Experience
Ability to manage multiple projects and adhere to strict deadlines, while simultaneously upholding the quality and integrity of work. Proven ability to spearhead initiatives and gather like-minded individuals for team building and task force work.
Communication Skills
Strong written and verbal communication skills, including the ability to effectively provide feedback. Proven ability to convey information across different lines of business using presentation skills and collaborate effectively.
Personal Information
Title: Senior Fraud Analyst
Timeline
Senior Fraud Analyst Wealth Management
Bank of America Merrill Lynch
06.2024 - Current
Senior Fraud Analyst II
Bank of America
02.2022 - 06.2024
Reservation Sales Specialist
Delta Airlines
07.2021 - 02.2022
Law Enforcement Officer
Clayton County Police Department
04.2019 - 10.2020
Bachelor’s in Criminal Justice -
Bethune Cookman College
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