Jessica Welch
Newark,DE
Summary
Jessica is a results-driven Cloud and Infrastructure Architect with over 10 years of experience designing, deploying, and securing enterprise-grade IT environments across multiple cloud platforms, including AWS, Google Cloud Platform (GCP), Microsoft Azure, and Oracle Cloud Infrastructure (OCI). She brings a strong foundation in infrastructure architecture, cloud security, DevOps automation, and large-scale migration projects, having supported diverse clients across the technology, energy, healthcare, government, and financial sectors.
Jessica currently holds the AWS Certified Solutions Architect – Associate certification and has acted in key roles such as Automation Architect, Cloud Engineer, Infrastructure SME, and Security Architect.
Her strengths lie in cloud transformation, cost optimization, multi-cloud governance, automation tooling (e.g., Ansible, Terraform, GitHub, Jenkins), containerization, and implementing secure CI/CD pipelines. Jessica has successfully led or supported complex projects, as she excels in translating business requirements into scalable, secure cloud solutions while ensuring compliance with industry regulations and internal governance standards. Known for her collaborative mindset, technical leadership, and ability to drive initiatives from concept to implementation, Jessica is committed to enabling organizations to innovate securely in an ever-evolving digital landscape.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cloud and Infrastructure Engineer
Deloitte and Touché, LLP
04.2017 - Current
- Led architecture, engineering, and 3rd-level support for Deloitte's internal and client infrastructure platforms, ensuring highly resilient and compliant environments.
- Provided deep subject matter expertise in virtualization and server infrastructure, troubleshooting technical issues and delivering innovative solutions.
- Designed and implemented automated deployment processes across AWS, Azure, GCP, and OCI to streamline cloud provisioning and configuration.
- Developed and maintained architecture documentation and best practices for infrastructure, virtualization, and cloud operations.
- Drove research and integration of emerging technologies, improving cloud-native capabilities and increasing operational efficiency.
- Collaborated with stakeholders and vendors to assess, implement, and optimize secure cloud solutions, ensuring alignment with business objectives.
- Conducted infrastructure assessments for clients and provided actionable recommendations related to disaster recovery, scalability, and cost optimization.
- Managed project tracking, reporting, and compliance for cloud and infrastructure transformation programs.
- Cloud Architect (Consumer Tech): Led architecture and compliance for cloud-hosted projects within Deloitte's hosting ecosystem across AWS, GCP, and Azure.
- Automation Architect: Deployed and maintained automated cloud processes across multi-cloud environments using Ansible, AWX, and CI/CD pipelines.
- Migration Lead (Power & Water Industry): Oversaw SAP and non-SAP workload migration to AWS; provided integration testing, AWS configuration, and vendor coordination.
- Sr. AWS Architect (Healthcare): Led TCO analysis, dockerized apps, created migration runbooks, and resolved issues during migration of 382 on-prem apps to AWS.
- DevOps Engineer (Banking Transformation): Built tooling for BaaS modernization initiative including Terraform, Springboot, and Kubernetes-based solutions.
- Security Architect (Internal): Defined global cloud security architecture and standards across AWS, Azure, and GCP for Deloitte member firms.
- Project PM (Cyber Acceleration): Led planning and execution of cloud security capabilities, managing scope, dependencies, and stakeholder engagement.
- Infrastructure SME (Pharma): Supported global cost transformation initiative and drove automation use cases within digital operations.
- Trainer/Lead (State Government): Onboarded 300+ call center agents weekly during COVID-19 unemployment crisis; managed access and training.
Notable Projects:
Associate Technology Specialist
Deloitte and Touché, LLP
08.2015 - 04.2017
- Provided enterprise mobile device support, Windows OS support, and technical consultation across multiple office locations.
- Delivered on-site and remote technical support, software deployments, and user education for personal computing and collaboration tools.
- Acted as eDiscovery collector for compliance investigations across three Deloitte office locations.
- Built strong relationships with stakeholders and internal clients to promote technical solutions and resolve escalated incidents.
- Delivered 50+ group and one-on-one technical training sessions on mobile device usage, security protocols, and productivity tools, enhancing user self-sufficiency by 30%.
- Supported multiple ITS infrastructure projects, contributing to timely deployments and user readiness for firm wide technology rollouts.
Technical Support Analyst/Project Manager/Telecom Admin
Comcast-Spectacor, Philadelphia Flyers, Philadelphia 76ers, and Delaware 87ers
04.2013 - 07.2015
- Provided executive-level IT support to sports franchises and executive leadership.
- Led Windows 7 migration and MS Lync deployment projects across all departments.
- Supported all levels of technical issues from Tier 1 to Tier 3.
- Managed IT deployments for onsite and remote locations, including game-day support.
- Served as backup for Telecom Director and interim team manager.
- Authored IT documentation, helpdesk procedures, and operational manuals.
Lead Build Technician/IT Asset Management
AstraZeneca
04.2012 - 04.2013
- Accountable for over 4500 IT assets; maintained CMDB and fulfilled litigation support requests.
- Built and deployed systems using Active Directory, BDD, Bitlocker, and other enterprise tools
Education
B.A. - International Relations
Lehigh University
Bethlehem, PA01.2008
Skills
- Cloud Platforms: AWS (Certified Solutions Architect – Associate), Azure, Google Cloud Platform, OCI
- Infrastructure & Tools: VMware, Terraform, Jenkins, Kubernetes, Ansible, GitHub, Concourse, OpenStack
- Automation & Scripting: Python, Ansible, AWX, Terraform, BDD, Bitlocker, Github Actions
- Security: Prisma Cloud, Dome9, Splunk, IAM, Okta
- Operating Systems: Windows Server, Linux (RHEL, CentOS), Ununtu, macOS
- Networking: Cisco, Palo Alto, VPN
- Database & Storage: SQL Server, Oracle, SAP
- Monitoring/CM: ServiceNow, SCCM, Zendesk, VMWare Horizon
- Version Control & DevOps Tools: GitHub, Git, Azure DevOps, BitBucket
Certification
- AWS Certified Solutions Architect – Associate
- Splunk Certified User
- AWS Security Specialty, 09/19
- CSA CCSK, 09/19
Timeline
Cloud and Infrastructure Engineer
Deloitte and Touché, LLP
04.2017 - Current
Associate Technology Specialist
Deloitte and Touché, LLP
08.2015 - 04.2017
Technical Support Analyst/Project Manager/Telecom Admin
Comcast-Spectacor, Philadelphia Flyers, Philadelphia 76ers, and Delaware 87ers
04.2013 - 07.2015
Lead Build Technician/IT Asset Management
AstraZeneca
04.2012 - 04.2013
B.A. - International Relations
Lehigh University
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