Delia Barrios
Oak Lawn,IL
Summary
Committed to consistently fostering superior customer service standards. Attentive associate experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
T-Mobile
01.2010 - 08.2014
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monitored team sales targets and addressed deficiencies.
- Increased store sales by cross-selling complementary items.
- Built talented and successful team that increased department sales.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Organized and updated schedules to optimize coverage for expected customer demands.
Retail Sales Associate
T-Mobile
01.2007 - 08.2010
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Some College (No Degree) - Radiation Biology
Roosevelt University
Chicago, ILSkills
- High-energy attitude
- Customer Service
- Sales Strategy Implementation
- Promotional planning
- Employee Performance Management
- Tactful and diplomatic
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Manager
T-Mobile
01.2010 - 08.2014
Retail Sales Associate
T-Mobile
01.2007 - 08.2010
Some College (No Degree) - Radiation Biology
Roosevelt University
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