Lizmari Santiago
Hastings,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Bealls
Palm Coast, Florida
08.2024 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Medical Assistant
MediQuick Urgent Care
Palm Coast, FL
06.2019 - 06.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Handled general office duties to support administrative staff during peak hours.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Education
Graduate Certificate - Medical Assistant
The Lighthouse Medical Academy
Altamonte Springs, FL05-2019
High School Diploma -
High School
Puerto Rico 05-2002
Skills
- Medication Administration
- Vital Signs
- Experience Administering Injections
- Retail Sales
- Patient Care
- Phlebotomy
- Medical Records
- Triage
- EMR Systems
- Medical Office Experience
- Customer service
- Data Entry
- Immunization Administration
- Vital signs and examinations
- Team Development
- Follow-up skills
- High-energy attitude
- Positive and professional
- Computer Proficiency
- Compassionate Care
- EHR documentation
- Phlebotomy sample collection
- Compassionate patient care
- EMR / EHR
- First-aid and CPR
- Team building
- Friendly, Positive Attitude
- Organization
- Organizational Skills
- Interpretation support
- Flexible and Adaptable
Timeline
Retail Sales Associate
Bealls
08.2024 - Current
Medical Assistant
MediQuick Urgent Care
06.2019 - 06.2020
Graduate Certificate - Medical Assistant
The Lighthouse Medical Academy
High School Diploma -
High School