Delia Castleberry
Rusk
Summary
Detail-oriented professional with a strong background in patient scheduling and care coordination. Known for effective bilingual communication and organizational skills, ready to enhance operational efficiency and improve patient outcomes. Compassionate physician clerk with expertise in patient assessment and emergency response. Proven ability to maintain detailed medical records and communicate effectively with diverse teams, ensuring optimal care and compliance with facility protocols. With strong emergency response and care coordination skills. Experienced in maintaining accurate records and ensuring HIPAA compliance, committed to delivering high-quality patient care.
Overview
10
10
years of professional experience
Work History
Physician Clerk
Rusk State Hospital
Rusk
05.2015 - 08.2024
- Respond promptly and professionally to high volume phone calls, assessing and providing immediate medical care to patients.
- Scheduled patient appointments using electronic health record system and coordinated with medical staff to ensure timely patient flow.
- Maintained detailed records of all diagnoses, treatments, medications, test results and other information related to patient care.
- Communicated effectively with staff members, colleagues and other healthcare providers.
- Collaborated with other healthcare professionals to coordinate optimal care for each patient.
- Monitored patient progress through follow-up visits to ensure effectiveness of treatments.
- Kept patient information confidential and respected patients' rights to privacy according to HIPAA requirements.
- Administer life saving interventions such as CPR and Heimlich techniques correctly and safely according to the specification of the American Health Association.
Correctional Officer
Texas Department Of Criminal Justice
Rusk
12.2024 - 09.2025
- Monitored inmate activities, ensuring adherence to facility rules and maintaining order.
- Conducted regular inspections of cells and common areas for safety hazards.
- Facilitated secure transportation of inmates between facilities and court appearances, ensuring safety protocols were followed.
- Responded to emergencies and incidents following established protocols.
- Maintained accurate records of inmate behavior and disciplinary actions.
- Collaborated with staff to implement security measures within the facility.
- Provided support during inmate counseling sessions and rehabilitation programs.
- Trained new officers on safety procedures and daily operations protocols.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation, and medical visits, promoting a safe and structured environment.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Education
High School Diploma -
Alto High School
Alto, TX05-2006
Skills
- Patient assessment
- Care coordination
- Patient scheduling
- Appointment coordination
- Medical documentation
- Follow-up skills
- HIPAA compliance
- Medical software
- Emergency response
- Strong organization
- Office equipment skills
- Bilingual communication/ Medical terminology
Languages
Spanish
Full Professional
Timeline
Correctional Officer
Texas Department Of Criminal Justice
12.2024 - 09.2025
Physician Clerk
Rusk State Hospital
05.2015 - 08.2024
High School Diploma -
Alto High School