Delia De Leon
Delia De Leon
Summary
Dynamic telecommunications professional with extensive experience at Allied Universal Security Services, excelling in system monitoring and professional communication. Proven track record in enhancing operational efficiency and training teams, while effectively managing high call volumes and resolving issues. Adept at problem-solving and fostering collaboration across departments to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Telecommunications Operator
Allied Universal Security Services
02.2020 - Current
- Monitored communications to ensure efficient information flow across departments.
- Operated and maintained telecommunications systems, troubleshooting issues as they arose.
- Coordinated emergency response communications, enhancing team readiness and safety protocols.
- Trained junior operators on equipment usage and standard operating procedures.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
Telecommunications Operator
Precent 6 Constable
01.2019 - 02.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Responded to service requests during and after business hours.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Telecommunications Manager
Boxer Property
06.2012 - 01.2018
- Led implementation of telecommunications infrastructure to enhance operational efficiency across properties.
- Developed and executed strategic plans for telecommunications services alignment with organizational goals.
- Trained staff on new technology protocols, enhancing team competency and service quality.
- Collaborated with cross-functional teams to integrate telecommunications solutions into business operations effectively.
- Lead and directed team of 12 technical professionals.
- Accurately read, understood and carried out written instructions.
Education
High School Diploma -
Texas Southern University
Houston, TXSkills
- Front desk operations
- Greeting customers
- Professional communication
- System monitoring
- Telecom software proficiency
- Documenting activities
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Telecommunications Operator
Allied Universal Security Services
02.2020 - Current
Telecommunications Operator
Precent 6 Constable
01.2019 - 02.2020
Telecommunications Manager
Boxer Property
06.2012 - 01.2018
High School Diploma -
Texas Southern University