Delia Flores
Tempe,Arizona
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Overview
8
8
years of professional experience
Work History
Contact Center-Utilities
City of Mesa
Mesa, USA
10.2023 - 09.2024
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Provided exceptional customer service to clients in fast-paced call center environment
- Assist customers to turn on utility services for water, gas and electric, also solid waste services
- Assist change out of barrels that are damaged set in swapps for appointment schedule
- Add additional barrels per customer request advice of additional prices
- Explain when & what can go in each barrel for service
Intake & Authorization Rep
CVS Healthcare
Tempe, USA
01.2017 - 08.2023
- Identified discrepancies between information received from clients and company policies and procedures
- Examined authorizations for patients verified by calling insurance company to ensure no delays
- Processed patient information for discharge upon release from hospital
- Worked intake desk for children's hospital in Kansas
- Mailed charge statements to customers
- Created detailed audit logs of all transactions processed within the department
- Performed data entry into the system for all incoming authorizations
Education
High School Diploma -
McClintock High School
Tempe05-1984
Skills
- TYPING 60 WPM
- DATA ENTRY
- Goal-Oriented
- Customer Service
- Communicating with clients
References
References available upon request.
Personal Qualifications
Personal, honest and dependable.
Timeline
Contact Center-Utilities
City of Mesa
10.2023 - 09.2024
Intake & Authorization Rep
CVS Healthcare
01.2017 - 08.2023
High School Diploma -
McClintock High School
Similar Profiles
Brendan M. SmithBrendan M. Smith
GIS Intern at City of MesaGIS Intern at City of Mesa
JESSICA FRANCOJESSICA FRANCO
Head Swim Coach at City of MesaHead Swim Coach at City of Mesa
Aiden BevierAiden Bevier
Meter Reader at City Of MesaMeter Reader at City Of Mesa
Kade KidderKade Kidder
Lifeguard at City of MesaLifeguard at City of Mesa
Jessica BertonJessica Berton
Montessori Primary Teacher at Arcadia Montessori SchoolMontessori Primary Teacher at Arcadia Montessori School