Della Alaniz
Edinburg,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Concero Technology Group
Chesterfield, Missouri
03.2024 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
Bluewave Express Car Wash
Team Leader
Mission, Texas
01.2019 - 02.2024
- Inspected vehicle to verify pristine appearance for customer.
- Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
- Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
- Connected hoses or lines to pumps or other equipment.
- Transported materials, equipment or supplies to or from work areas.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Maintained a clean and organized work environment to ensure efficient operations.
- Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
- Maintained a safe work environment by adhering to all safety protocols and procedures.
- Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
Server
Incredi-Bowl
Mission, Texas
06.2016 - 09.2018
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sales Associate
Reliant Energy
McAllen, TX
08.2017 - 12.2017
- Helped customers find specific products, answered questions, and offered product advice.
- Prepared merchandise for purchase or rental.
- Worked with fellow sales team members to achieve group targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
Sales Associate
Khols Department Store
McAllen, Texas
01.2016 - 05.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Skills
- Sales closing
- Call logging
- Account updating
- Complaint resolution
- Resolving issues
- Call control skills
- Answering questions
- Problem-solving skills
- Call center customer service
- Fluent in English & Spanish
- Cash handling
- Performance monitoring
- Call center operations
- Customer support
- Payment processing
- Sales expertise
- Gathering information
- Typing 60 wpm
- Call documentation skills
- Training experience
- Quality control
Timeline
Call Center Representative
Concero Technology Group
03.2024 - Current
Bluewave Express Car Wash
Team Leader
01.2019 - 02.2024
Sales Associate
Reliant Energy
08.2017 - 12.2017
Server
Incredi-Bowl
06.2016 - 09.2018
Sales Associate
Khols Department Store
01.2016 - 05.2016